Senior Customer Service Representative
Graybar Electric Company
Pittsburgh, Pennsylvania
04.1991 - Current
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Processed, scheduled and executed customer orders for new and established customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Escalated issues to proper supervisors when standard processes were not effective.
