Barbara Slasinski
Fremont,OH
Summary
Dynamic Finance Recovery Specialist with a proven track record at Elevance Health, adept in investigation techniques and legal compliance. Enhanced client satisfaction through empathetic communication and effective resolution of account discrepancies. Skilled in documentation and process improvement, driving increased revenue while maintaining confidentiality and professionalism.
Diligent Recovery Specialist with proven track record in managing and guiding clients through recovery processes. Successfully implemented individualized recovery plans that positively impacted client outcomes and well-being. Demonstrated effective communication and problem-solving skills in high-pressure environments.
Results-driven professional with extensive expertise in client recovery and support. Adept at developing tailored recovery programs that foster client growth and resilience. Known for fostering team collaboration and adapting to evolving client needs, while displaying empathy and strategic thinking.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
31
31
years of professional experience
Work History
Finance Recovery Specialist
Elevance Health
08.2022 - Current
- Maintained client confidentiality and adhered to HIPAA guidelines.
- Improved client satisfaction through timely communication and resolution of account discrepancies.
- Supported clients with compassionate, empathetic face-to-face counseling.
- Negotiated payment arrangements with customers, resulting in increased revenue and reduced delinquencies.
- Managed a high volume of accounts while maintaining a professional demeanor and attention to detail.
- Supported management in identifying opportunities for process improvement within the department''s operations.
Patient Service Representative
OhioHealth Group
01.2021 - 08.2022
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Handled customer service inquiries in person, via telephone and through email.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Took copayments and compiled daily financial records.
- Built and maintained positive working relationships with patients and staff.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Engaged with patients to provide critical information.
Business Analyst
Anthem Blue Cross Blue Shield
08.1994 - 05.2021
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- Enabled data-driven decision making with advanced analytics tools, generating valuable insights for the organization.
- Implemented best-practice methodologies that improved overall project delivery timelines while maintaining quality standards.
- Increased resource efficiency by analyzing detailed business requirements.
- Fostered culture of continuous improvement by leading regular review sessions to identify and implement process enhancements.
- Improved decision-making with comprehensive risk assessments, identifying potential issues before they impacted projects.
- Collaborated with IT to develop business intelligence tools, enhancing quality of data-driven decision-making.
- Led cross-functional teams in development of new customer relationship management system, improving client satisfaction and engagement.
- Provided technical support for troubleshooting analytics and reporting issues.
- Created data models to support decision-making processes.
Education
Graduated Top 10 In My Class - Accounting
Fremont Ross
Fremont, OHSkills
- Investigation techniques
- Legal compliance
- Documentation
- Basic maintenance skills
Timeline
Finance Recovery Specialist
Elevance Health
08.2022 - Current
Patient Service Representative
OhioHealth Group
01.2021 - 08.2022
Business Analyst
Anthem Blue Cross Blue Shield
08.1994 - 05.2021
Graduated Top 10 In My Class - Accounting
Fremont Ross
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