BARBARA Jean Smith
San Mateo,CA
Summary
Outcome-driven Human Resources professional with over 13 years of experience as a strategic business partner, advising and influencing cross-functional leaders on talent decisions. Proven expertise in developing and implementing HR strategies that align with overall business objectives, including corporate planning and benefits management. Adept at cultivating strong relationships, fostering accountability, and managing comprehensive personnel processes. Highly skilled in talent acquisition, performance management, employee relations, and compliance with labor laws. Demonstrated success in implementing innovative recruitment campaigns, enhancing organizational efficiency, and creating positive workplace environments. Flexible and focused with extensive experience in managing HR teams to deliver compliance, communication, and workforce programs. Known for resolving complex issues, driving HR initiatives, and contributing to the overall growth and success of the organization, with a strong foundation in corporate planning and benefits administration.
Overview
23
23
years of professional experience
Work History
HR Manager
IDEC Corporation
Sunnyvale
01.2023 - Current
- Collaborated with other departments to create a positive work environment that promotes collaboration among teams.
- Advised managers on how best to motivate employees and increase their satisfaction levels.
- Organized and facilitated team-building activities, including monthly staff meetings.
- Conducted recruitment process for new hires, including job postings, interviews and background checks.
- Ensured compliance with all state and federal employment laws including wage and hour regulations.
- Maintained relationships with external stakeholders regarding employment issues or concerns.
- Drafted job descriptions based on current roles within the organization.
- Developed and implemented HR strategies to improve employee engagement and retention.
- Developed processes for onboarding new hires into the organization's culture.
- Assisted in the development of policies related to human resources management.
- Responded promptly to employee inquiries about policies or procedures.
- Monitored attendance records and leave requests for accuracy and completeness.
- Managed performance reviews, disciplinary actions and salary negotiations.
- Created and maintained personnel records, such as hiring documents, benefits information and payroll data.
- Provided guidance on labor law regulations to ensure compliance with applicable laws.
- Coordinated training programs for new employees and existing staff members.
- Prepared reports summarizing recruitment activities, turnover rates, absenteeism trends.
- Coordinated workers' compensation insurance and managed claims.
- Created and updated personnel files by entering information in HRIS.
- Prepared and led new employee orientation to familiarize with company policies, procedures, culture and campus.
- Recruited applicants for vacancies to fill open positions with qualified staff.
- Communicated with supervisors to plan and review employee evaluations.
- Administered employee benefits and led open enrollment process, informing and coaching employees.
- Proactively identified and solved complex HR problems that impacted operations management and business direction.
- Used data and analytics to improve company processes for recruitment, selection and onboarding.
- Used HR website and other media to communicate HR processes, increasing understanding and consistent use.
- Managed delivery of customer-focused HR services to company to increase hire rate and reduce churn.
- Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
- Encouraged open communications, promoting positive and pro-employee work environment.
- Initiated employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals.
- Compiled reports to provide management with accurate information and comply with policies and procedures.
- Worked with management to create performance measurement, employee development and employee compensation strategies.
- Managed full-cycle human resource operational activities to maximize HR employee performance.
- Recruited new employees and built relationships, driving visibility.
- Provided HR consultation services to leadership and department heads.
- Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
- Advised leadership on vacation and sick time, benefits, job services and employment discrepancies.
- Held exit interviews and documented information discussed with employees.
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Directed HR programs, policies and processes to improve operational efficiency.
- Reported on workplace health and safety compliance to superiors.
- Researched industry trends to inform compensation and performance strategies.
- Handled employee discipline and termination to address policy infractions.
- Prepared presentations to company executives regarding employee performance and retention trends.
- Developed employee orientation and training programs for new hires.
- Launched wellness plans to reduce stress, boost morale and increase productivity.
- Suggested promotions and wage increases according to employee performance.
- Managed compensation, insurance and vacation days within employee benefits programs.
- Liaised between management and employees by relaying work information, adjustments and grievances.
- Assisted in employee recruitment, hiring and interview processes.
- Aligned HR policies with federal and local regulations.
- Scheduled meetings with employees to address concerns and grievances.
- Attended conferences, workshops and special events to recruit qualified candidates for company.
- Conducted employee performance reviews and implemented corrective actions to increase productivity.
Human Resources Coordinator-In-Venue Retail and Global Merchandise
Fanatics
San Mateo, CA
07.2021 - 09.2022
- Oversee all employee onboarding process
- Assist with payroll, HRIS, and recruitment, including offer letters, background checks, new hire paperwork, and 1-9 compliance.
- Updated employee records in HR database system.
- Advised managers on disciplinary actions when needed.
- Developed onboarding materials and presented orientation sessions for new hires.
- Maintained employee files in compliance with applicable legal requirements.
- Assisted with recruiting, interviewing, and hiring of new employees.
- Managed leave of absence requests and tracked vacation time accruals.
- Conducted background checks for potential candidates.
- Selected and interviewed candidates for all available positions.
- Initialized background checks for potential new hires.
- Managed recruitment process, from posting job listings to scheduling interviews with candidates.
- Coordinated employee onboarding, including orientation sessions and documentation management.
- Coordinated responses to unemployment claims and participated in hearings as necessary.
- Managed HRIS, ensuring efficient data management and reporting capabilities.
- Coordinated payroll processing, working closely with finance to ensure accuracy.
- Maintained HR records, ensuring accuracy and confidentiality of employee data.
- Assisted in employee recruitment, hiring and interview processes.
- Helped with employee transfers and referrals.
Human Resources Manager (Contract)
Maitre Compassion Care
San Francisco, CA
03.2020 - 09.2020
- Directed full-cycle talent acquisition
- Administered and executed the organization's human resource and talent strategy
- Led delicate circumstances such as providing reasonable accommodations, investigating allegations of wrongdoing, and terminations.
- Implemented organizational change initiatives effectively while minimizing disruption in operations.
- Created job postings, tracked applicants and maintained applicant database.
- Evaluated current HR processes and recommended changes when necessary to improve efficiency.
- Conducted background checks and reference checks of prospective employees.
- Provided guidance on labor law compliance issues such as FMLA, ADA, Title VII.
- Facilitated communication between management and staff by conducting regular meetings to discuss concerns or suggestions.
- Maintained employee records in accordance with company policy and applicable legal requirements.
- Organized team building activities to foster collaboration among staff members.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Provided administrative support to management team including preparing reports and presentations.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Assisted in developing budgets for departmental expenses.
- Maintained filing system for records, correspondence and other documents.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Developed and implemented office policies and procedures.
- Maintained confidential records relating to personnel matters.
- Developed effective communication strategies between departments within the organization.
- Prepared agendas for board meetings along with taking minutes during sessions.
- Administered payroll and maintained proper documentation of employee personnel.
- Managed office inventory and placed new supply orders.
- Interpreted and communicated work procedures and company policies to staff.
- Reviewed files and records to obtain information and respond to requests.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assigned work and monitored performance of project personnel.
Manager
Fluff and Puff Dog Wash, Inc
San Mateo, CA
01.2010 - 01.2020
- Managed the overall marketing strategy
- Defined and executed the organization's human resource and talent strategy
- Developed the tools and resources needed to drive campaign implementation and retain new customers while strengthening relationships with existing clients.
- Ensured compliance with regulatory requirements and industry standards.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Oversaw product development initiatives from concept through completion stages.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Conducted market research to identify trends, opportunities, and threats in the industry.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Tracked monthly sales to generate reports for business development planning.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Administered employee discipline through verbal and written warnings.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Created schedules and monitored payroll to remain within budget.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Designed sales and service strategies to improve revenue and retention.
- Guided management and supervisory staff to promote smooth operations.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Developed service and sales strategies to improve retention and revenue.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Mitigated business risks by working closely with staff members and assessing performance.
- Implemented successful business strategies to increase revenue and target new markets.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Monitored progress by establishing plans, budgets and measuring results.
Manager
Zlosoft, Inc
Redwood City, CA
04.2006 - 03.2008
- Managed the Human Resources Department
- Created, wrote, and implemented the Employee Handbook
- Coordinated the administration of health insurance and commercial insurance
- Coordinated new employee orientations to ensure employees were properly oriented.
- Organized company events including holiday parties, team building activities .
- Ensured compliance with applicable laws regarding employment practices.
- Developed and implemented office policies and procedures.
- Maintained filing system for records, correspondence and other documents.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Prepared agendas for board meetings along with taking minutes during sessions.
- Supervised staff members, organized schedules and delegated tasks.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Provided administrative support to management team including preparing reports and presentations.
- Maintained confidential records relating to personnel matters.
- Processed payroll accurately ensuring all employees were paid on time.
- Developed effective communication strategies between departments within the organization.
- Analyzed data from various sources to identify trends and make recommendations for improvement.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Managed office inventory and placed new supply orders.
- Used judgment and initiative in handling confidential matters and requests.
- Managed office budget to handle inventory, postage and vendor services.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Interpreted and communicated work procedures and company policies to staff.
- Reviewed files and records to obtain information and respond to requests.
- Administered payroll and maintained proper documentation of employee personnel.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Managed, scheduled and coordinated office functions and activities for employees.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Created and managed budgets for travel, training, and team-building activities.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Reviewed completed work to verify consistency, quality, and conformance.
- Proposed or approved modifications to project plans.
Corporate Planning/Legal Associate Manager
Konami Digital Entertainment, Inc.
Redwood City, CA
01.2002 - 01.2006
- Restructured and implemented HR Department
- Audited and implemented project forecasting procedure
- Supported General Counsel and translated legal documents to and from Japanese and English
- Created and consolidated contract database of 5,000+ clients, providing extensive people access.
- Drafted memorandums to senior management regarding potential legal risks associated with business decisions.
- Conducted research into relevant areas of law in order to ensure that all decisions are made in accordance with applicable statutes and regulations.
- Prepared reports for management summarizing key developments in areas of law affecting the company's operations.
- Researched case law related to specific disputes between parties involved in contractual arrangements with the company.
- Identified potential sources of liability for the company through analysis of current legislation.
- Provided guidance on corporate governance matters, including compliance with applicable laws and regulations.
- Maintained records of all legal proceedings involving the organization.
- Ensured all communications were consistent with corporate standards.
- Monitored corporate expenses against budget allocations; reported findings to senior management team.
- Collaborated with colleagues on planning projects that incorporated multiple subjects including math, science, social studies and English language arts.
- Maintained accurate logbooks containing information about all maintenance activities performed on various types of planes over a period of time.
Education
Master of Arts - Hotel Management
Prince School
Tokyo, JapanSkills
- Accounting
- Banking
- Benefits
- Budgets
- Coaching
- Contracts
- Client Relations
- Databases
- Financial Forecasting
- Insurance
- Payroll
- Performance Reviews
- Policies
- Recruiting
- Training & Development
- Recruitment and staffing
- Benefits Administration
- Labor Relations
- Training programs
- Employee engagement
- Employee Relations
- Employee evaluations
- Compensation and benefits
- Employee benefits management
- Workers' compensation
- Recruitment Strategies
- Payroll Administration
- Company policies
- Onboarding and Orientation
- Background Checks
- Performance Management
- Payroll Oversight
- New Employee Orientation
- Retirement programs
- Talent Acquisition
- Organizational Development
- Succession Planning
Technicalskills
- Microsoft Word
- Excel
- PowerPoint
- Outlook
- Access
Timeline
HR Manager
IDEC Corporation
01.2023 - Current
Human Resources Coordinator-In-Venue Retail and Global Merchandise
Fanatics
07.2021 - 09.2022
Human Resources Manager (Contract)
Maitre Compassion Care
03.2020 - 09.2020
Manager
Fluff and Puff Dog Wash, Inc
01.2010 - 01.2020
Manager
Zlosoft, Inc
04.2006 - 03.2008
Corporate Planning/Legal Associate Manager
Konami Digital Entertainment, Inc.
01.2002 - 01.2006
Master of Arts - Hotel Management
Prince School
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