Barbara Solomon
Little Rock,AR
Summary
Reliable and curious individual who quickly learns new concepts. Exceptional communication, listening, and time management skills with strong attention to detail and superior work ethic. Strong history of providing top-notch service and support in a variety of jobs.
Overview
16
16
years of professional experience
Work History
Prime Shopper
Whole Food Market
09.2023 - Current
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Tracked substitutions and informed customers of changes.
- Selected best-quality perishable items such as meat and produce.
- Stored perishable items in refrigerated area until customer's pickup.
Table Games Dealer
Oaklawn Racing Casino Resort
11.2022 - 05.2023
- Handled and shuffled cards and playing pieces to maintain game integrity.
- Learned and followed company procedures to maintain consistency and standards.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Controlled equipment such as roulette wheels to run games.
Table Games Dealer
Saracen Casino
01.2022 - 11.2022
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Learned and followed company procedures to maintain consistency and standards.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Applied standard or special rules to games based on pre-agreed game rules.
Supervisor
Saracen Casino Resort
07.2020 - 11.2022
- Maintained compliance with company policies, objectives, and communication goals.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Custmer Service Representative
FIS
04.2019 - 10.2019
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Agent
Sykes Enterprises
02.2018 - 04.2019
- Addressed customer account discrepancies and concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Detailed payment options and explained price, receipt and billing details to customers.
Supervisor
Coushatta Casino Resort
06.2008 - 06.2017
- Guest service
- Coordinated activities of team members, ensured tasks were assigned, monitored, and completed, gave feedback to employees on their performance
- Served multiple customers simultaneously in a stressful environment
- Conducted multiple interviews with potential new hires and made recommendations to higher management
- Established and maintained operating schedules to provide effective coverage for key areas and to achieve customer service objectives
- Attended to customer complaints made by guests
- Ordering, receiving and invoicing
- Operated cash drawer
- Verified daily deposits
- Assisted in generating reports
- Ensured accuracy of paperwork completed by employees.
- Maintained policy and procedures.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Collected, arranged, and input information into database system.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into digital database.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Evaluated employee performance and coached and trained to improve weak areas.
- Devised and implemented processes and procedures to streamline operations.
Education
Associates - Applied Principles of Accounting
Louisiana Technical College
Associates - Office Systems
Louisiana Technical College
Timeline
Prime Shopper
Whole Food Market
09.2023 - Current
Table Games Dealer
Oaklawn Racing Casino Resort
11.2022 - 05.2023
Table Games Dealer
Saracen Casino
01.2022 - 11.2022
Supervisor
Saracen Casino Resort
07.2020 - 11.2022
Custmer Service Representative
FIS
04.2019 - 10.2019
Customer Service Agent
Sykes Enterprises
02.2018 - 04.2019
Supervisor
Coushatta Casino Resort
06.2008 - 06.2017
Associates - Applied Principles of Accounting
Louisiana Technical College
Associates - Office Systems
Louisiana Technical College
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