Barbara Splett
Ingleside,IL
Summary
Highly motivated and detail-oriented professional with strong experience in operations, team coordination, and client-facing roles. Proven ability to manage multiple priorities, oversee team performance, and support cross-functional communication in fast-paced environments. Strong background in scheduling, data analysis, workflow management, and stakeholder relations. Adept at using project management tools and driving efficiency through effective planning and execution.
Overview
4
4
years of professional experience
Work History
Patient Navigator Supervisor
Powerback Rehab to You
Kennett Square, PA
04.2024 - Current
- Supervise daily activities of a remote navigation team, ensuring timely and accurate completion of tasks.
- Monitor workflow performance and provide mentoring to team members to improve output and efficiency.
- Utilize Excel and internal project management software to track and analyze operational data weekly.
- Lead initiatives to improve communication flow between departments and streamline internal processes.
Patient Navigator
Powerback Rehab to You
Kennett Square, PA
06.2021 - 04.2024
- Trained new employees on standard procedures, ensuring consistency across patient navigation operations.
- Implemented a 3-tier insurance tracking system to optimize reimbursement processing and plan categorization.
- Managed sensitive data across multiple EMR systems with a 99% accuracy rate.
- Coordinated information among healthcare providers, families, and support services, ensuring seamless transitions of care.
- Participated in team huddles and quality improvement meetings to enhance service delivery.
Education
Bachelor of Arts - Humanities
Shimer College
Waukegan, ILAssociate of Science - Science
College of Lake County
Grayslake, ILSkills
- Project Coordination & Scheduling
- Team Supervision & Training
- Stakeholder Communication
- Workflow Optimization
- Data Tracking & Reporting
- Conflict Resolution
- Microsoft Excel & Project Management Software
- Documentation & Compliance
- Multi-system Data Entry
- Process Improvement
- Microsoft Excel
- Internal Project Management Systems
- EMR Platforms
- Google Workspace
- Zoom / Microsoft Teams
Timeline
Patient Navigator Supervisor
Powerback Rehab to You
04.2024 - Current
Patient Navigator
Powerback Rehab to You
06.2021 - 04.2024
Bachelor of Arts - Humanities
Shimer College
Associate of Science - Science
College of Lake County
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