Hi, I’m
BARBARA S STRAHM
West Valley City,UT
Summary
Responsive Team Leader with expertise in employee management, training, and group leadership. Maintains group safety and strict performance standards with successful monitoring strategies. Dedicated to accuracy and customer satisfaction. Willing to take on any task to support team and help business succeed. Offers strong leadership and sales abilities.
Experienced with leading teams to achieve project goals through effective management and strategic planning. Utilizes strong organizational and communication skills to foster collaboration and drive performance. Track record of successfully overseeing project execution and adapting to dynamic work environments.
Overview
28
years of professional experience
Work History
iCRYO
Team Lead & Body Sculpting Master Trainer
03.2023 - 01.2024
Job overview
- Contributed to successful quality control initiatives and implemented new strategies to improve employee work.
- Created detailed project plans, including deadlines and resources required.
- Responded to and resolved employee relations issues expressed by team members.
- Fostered positive work environment to encourage productivity.
- Maintained accurate records of completed tasks and projects.
- Onboarded new hires and mentored each side-by-side to build high-performing team.
- Recognized outstanding contributions from individual team members.
- Conducted performance evaluations for team members.
- Facilitated regular meetings to discuss progress, challenges, and solutions.
- Bolstered employee morale and performance of direct reports through clear and transparent communications.
- Trained new employees and provided ongoing support.
Elite Performance Health Center
Sales Finance Manager & Front Desk Manager
04.2021 - 01.2023
Job overview
- Coordinated sales meetings to discuss targets, marketing campaigns and strategy improvements.
- Trained sales team on strategies to manage value messages, structure opportunities and achieve deal closures.
- Used professional sales techniques to negotiate best possible terms and conditions to satisfy customer requirements.
- Optimized strategies to reach target consumers and meet demand.
- Established long-lasting relationships with customers to maintain high retention and satisfaction.
- Developed and conducted persuasive verbal sales presentations to prospective clients.
- Oversaw customer service processes, resolving any issues that may impact client satisfaction or retention.
South Jordan Chiropractic
Chiropractic Assistant Therapist
08.2020 - 02.2021
Job overview
- Facilitated consistent patient flow, minimizing wait times with efficient check-in procedures.
- Kept patients on-track with prescribed treatment plans, monitoring progress, sending reminders and updating doctor with current information.
- Reduced patient discomfort with chiropractic massage and other treatments.
- Abided by HIPAA laws regarding sharing of personal medical information.
- Set office apart from competition by delivering exceptional service to every patient.
- Answered incoming phone calls and provided accurate information to callers.
- Handled fast-paced demands of several daily appointments with good multitasking abilities.
- Educated patients on various aspects of chiropractic care, including exercises to perform at home.
The Joint Chiropractic
Coordinator Chiropractic Sales Team Lead
07.2019 - 02.2020
Job overview
- Tracked project progress, identified and resolved obstacles.
- Maintained well-organized digital and hardcopy filing systems.
- Dealt professionally with team members and clients to enhance relationships.
- Scanned and saved PDF and Word documents into electronic files and folders.
- Submitted work orders and scheduled repairs for general office space and equipment.
- Developed relationships with vendors to negotiate contracts and manage partnerships.
- Delegated tasks among team members according to individual strengths and skillsets.
- Assisted with recruitment, onboarding, and training of new team members.
- Completed payments and controls expenses by receiving and reconciling invoices.
- Compiled office billing and charge reports with job-related billing software.
Plus One Company
Telephone Sales Representative
08.2018 - 01.2019
Job overview
- Determined timing and motivation and redirected concerns to manage and nurture prospect relationships.
- Maintained detailed records of interactions to facilitate future follow-up.
- Leveraged persuasion techniques, product knowledge and pre-written scripts to overcome objections.
- Followed clearly defined conversion management best practices to meet targets.
- Maintained positive attitude while overcoming objections from prospects.
The Flavor Chef
Sales Representative Team Leader
10.2017 - 02.2018
Job overview
- Converted more than 70% of prospected leads to contracted accounts.
- Satisfied customers through efficient payment processing and delivery coordination.
- Delivered polished and professional sales presentations to individual clients and groups.
- Accomplished multiple tasks in a fast-paced environment.
- Organized monthly sales meetings to review progress, set goals, and discuss areas for improvement among the team members.
Macy's
Estee Lauder Cosmetic Counter Manager
09.2016 - 03.2017
Job overview
- Generated annual sales with effective management of routine operations and special promotional events.
- Educated customers about skincare, cosmetic needs and make-up application techniques.
- Oversaw employee recruitment, training and onboarding processes.
- Motivated employees to increase sales and build customer loyalty with proven mentoring and management techniques.
- Increased per-customer revenue by promoting relevant products.
- Prepared executive reports using operational, output and revenue data.
Adornments
Buyer/Manager Boutique
07.1996 - 07.2011
Job overview
- Updated company database regularly with information on products, pricing, and supplier details.
- Participated in budget planning meetings to allocate resources effectively.
- Implemented effective procurement processes to streamline operations.
- Collaborated with suppliers to negotiate prices and delivery schedules.
- Conducted regular performance evaluations of suppliers based on pre-established metrics.
- Coordinated closely with marketing teams on promotional activities for purchased products.
- Researched new suppliers to diversify product offerings and increase competitiveness.
- Reviewed supplier invoices for accuracy before processing payments.
- Trained junior team members on procurement best practices and company policies.
Leadership Management Institute
VP of Northern Dallas Region
01.2008 - 11.2010
Job overview
- Planned executive business events on behalf of senior executives.
- Coordinated complex travel accommodations for both domestic and international locations.
- Drafted correspondence, reports and memoranda on behalf of senior executive leadership.
- Presented quarterly reports to Board of Directors, detailing achievements and challenges.
- Developed and implemented strategic plans to achieve company objectives.
- Reviewed customer feedback data, implementing changes to enhance overall satisfaction.
- Maintained comprehensive lists of contacts with updated notes and personal information.
Education
Cloud County Community College
Associate in Science (A.S.) from Physical Education
01-2025
Platt Junior College
Certification from Fashion
05.1987
Skills
- Performance monitoring
- Regulatory Compliance
- Schedule Management
- Work assignment delegation
- Production Monitoring
- Training and development
- Performance Improvement
- Sales strategy
LANGUAGE
English
Fluent
Interests
- I participate in low-impact exercises to strengthen core muscles.
- Passionate about balancing physical health with mental and emotional wellness.
- Mindfulness Practices
- Drawing and Painting
Timeline
Team Lead & Body Sculpting Master Trainer
iCRYO
03.2023 - 01.2024
Sales Finance Manager & Front Desk Manager
Elite Performance Health Center
04.2021 - 01.2023
Chiropractic Assistant Therapist
South Jordan Chiropractic
08.2020 - 02.2021
Coordinator Chiropractic Sales Team Lead
The Joint Chiropractic
07.2019 - 02.2020
Telephone Sales Representative
Plus One Company
08.2018 - 01.2019
Sales Representative Team Leader
The Flavor Chef
10.2017 - 02.2018
Estee Lauder Cosmetic Counter Manager
Macy's
09.2016 - 03.2017
VP of Northern Dallas Region
Leadership Management Institute
01.2008 - 11.2010
Buyer/Manager Boutique
Adornments
07.1996 - 07.2011
Cloud County Community College
Associate in Science (A.S.) from Physical Education
Platt Junior College
Certification from Fashion
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