Barbara Stewart
Houston,TX
Summary
Professional executive with broad experience in service-oriented companies that drive change and growth. Dedicated to relationship building leadership. Resourceful, analytical, and detailed. Leverages strong interpersonal communications skills to build coalitions across organizational lines.
Overview
36
36
years of professional experience
Work History
Retail Sales Associate
Crate and Barrel
10.2023 - Current
Appraisal Analyst, Temporary Position
Morgan Stanley/US Banks
12.2020 - 04.2022
- Member of Appraisal Escalation Team
- Worked to resolve issues with appraisals that did not meet contract criteria
- Evaluated which Appraisal Management Companies might be able to meet the criteria of Mortgage Contract
- Composed necessary information and sent to AMCs for quote requests
- Tracked incoming quotes and evaluated which quotes were viable to the contract
- Sent applicable quotes to team members and other quotes to the Reassignment team for backup purposes
- Tracked all loans, quotes, AMCs and determinations on Excel Spreadsheet
- Generated reports for Reassignment Team to inform status of each loan
Title Curative Specialist, Customer Relationships, Temporary Contract Position
WFG Lender Services
12.2019 - 05.2020
- Reviewed title commitments for irregularities and determined solutions for those irregularities
- Used sound judgement and standard industry practice to eliminate requirements from the title commitment
- Performed title curative activities such as obtaining lien releases, reviewing divorce decrees, reviewing trusts, etc.
- Ordered and followed-up on all necessary clearance documentation
- Provided accurate and timely communication of all updates and details to all parties involved in transaction
- Uploaded and indexed documents in digital imaging system by providing detailed notes in systems of record to maintain a fluid record of events
- Provided exceptional Customer Service through all interactions with clients
Executive Assistant to President, Customer Relationships
Advocare International
01.2014 - 01.2018
- Managed daily calendar for President demonstrating flexibility and problem-solving abilities to adjust and prioritize schedules based on last-minute changes
- Administered reconciliations of Corporate Credit Cards, expense reports and reimbursements for President and two additional executives through bank programs
- Coordinated weekly Executive Committee meetings and additional executive meetings as needed. Maintained 100% budget compliance
Modification Support Specialist II, Customer Relationships
Bank of America
01.2010 - 01.2012
- These roles supported a portfolio of loans in default and imminent default with a focus on loan modifications, document validation, executing short sale/DIL or answering technical foreclosure questions
- Successfully delivered a HUD Settlement population of files and was hand-picked by an Executive Team due to experience and honed skills in data accuracy, speed and efficiency
- Reduced risks of loan foreclosures in the complex Loan Modification process while strictly adhering to policies, procedures, and protocol
- Increased loan underwriting efficiency and approval by ensuring quality control of documents and new loan terms
- Delivered an excellent level of customer service by demonstrating a sense of urgency, dedication, courtesy, accuracy and efficiency
- Assured compliance with applicable federal, state, and local Regulations
- Reviewed, analyzed, and processed tax returns, asset and occupancy documents, credit reports, and all pertinent information to establish direction of file
General Manager
The Sporting Scene
01.1989 - 01.1999
- Company Overview: Art and Antique Gallery
- Twenty-Three employees
- International clientele
- Art and Antique Gallery
- Developed and implemented strategies to increase sales and profitability.
- Formulated policies and procedures to streamline operations.
Education
Master of Arts -
Texas Woman's University
Denton, TexasBachelor of Science - undefined
University of North Texas
Denton, TexasBachelor of Science - undefined
University of Texas
Austin, TexasSkills
- Exceptional Customer Service
- Strong communication skills
- Familiarity with POS
- Managing cash drawer
- Resourceful self-starter
- Flexible work hours
- Detail oriented
- Conflict Resolution
- Visual Merchandising
Timeline
Retail Sales Associate
Crate and Barrel
10.2023 - Current
Appraisal Analyst, Temporary Position
Morgan Stanley/US Banks
12.2020 - 04.2022
Title Curative Specialist, Customer Relationships, Temporary Contract Position
WFG Lender Services
12.2019 - 05.2020
Executive Assistant to President, Customer Relationships
Advocare International
01.2014 - 01.2018
Modification Support Specialist II, Customer Relationships
Bank of America
01.2010 - 01.2012
General Manager
The Sporting Scene
01.1989 - 01.1999
Bachelor of Science - undefined
University of North Texas
Bachelor of Science - undefined
University of Texas
Master of Arts -
Texas Woman's University
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