Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Barbara Stewart

Goldsboro,NC

Summary

Dynamic professional with a proven track record at ABC Auto Wash, excelling in staff management and customer service. Enhanced team productivity through effective training and mentoring, while resolving conflicts to foster a collaborative environment. Committed to achieving goals and ensuring operational excellence, with a strong focus on improving customer satisfaction.

Diligent [Desired Position] with proven ability to manage and lead teams effectively. Successfully implemented process improvements that enhanced operational efficiency and team productivity. Demonstrated strong problem-solving and communication skills to drive team success.

Overview

12
12
years of professional experience

Work History

Supervisor

ABC Auto Wash
06.2019 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.

Pharmacy Technician

MedVantx
02.2018 - 03.2019
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Counted and labeled prescriptions with correct item and quantity.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Counted, measured, and compounded medications following standard procedures.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.

Medical Office Assistant

Coastal Orthopaedic & Sports Medicine Center
11.2013 - 10.2015
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Used [Software] to schedule appointments for doctor visits and procedures.
  • Registered patients and completed associated paperwork for accurate records.
  • Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
  • Received, recorded and filed medical payments by check, cash, and credit card.
  • Promoted excellent customer service experience through prompt responses to voicemails and emails, addressing patient inquiries or concerns.
  • Maintained a clean reception area conducive to a professional atmosphere while adhering to safety guidelines during the COVID-19 pandemic.

Education

Graduate Certificate - Medical Office Assistance

Miller-Motte Technical College
Conway, SC
12-2015

High School Diploma -

Owego Free Academy
Owego NY
06-1984

Skills

  • Training and mentoring
  • Goal oriented
  • Customer service
  • Staff management

Languages

English
Full Professional

Timeline

Supervisor

ABC Auto Wash
06.2019 - Current

Pharmacy Technician

MedVantx
02.2018 - 03.2019

Medical Office Assistant

Coastal Orthopaedic & Sports Medicine Center
11.2013 - 10.2015

Graduate Certificate - Medical Office Assistance

Miller-Motte Technical College

High School Diploma -

Owego Free Academy

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Barbara Stewart