Barbara Stone
Lugoff,SC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
25
25
years of professional experience
Work History
Quality Assurance Analyst
BlueCross BlueShield of SC
Columbia, SC
08.2001 - 12.2023
- Conducted internal audits to measure adherence to established QA standards.
- Completed day-to-day duties accurately and efficiently.
- Assisted other members of the QA team in identifying areas for improvement in processes and procedures.
- Used quality monitoring system to compile and track individual and team performance.
- Prepared reports detailing overall project progress according to established timelines.
- Communicated regularly with management to discuss quality trends.
- Recommended improvements to systems and procedures for increased productivity.
- Maintained policy, procedures, work instructions, and projects for quality and continuous improvement agendas.
- Trained and led staff on proper QA standards.
- Understood and followed oral and written directions.
Membership Associate
Highmark Blue Cross Blue Shield
Towson, MD
08.1998 - 08.2001
- Reconciled computer reports with manually maintained ledgers.
- Resolved discrepancies between customer records and bank statements.
- Accessed financial information to answer questions and gather details about specific accounts.
- Ensured compliance with applicable laws, regulations, accounting standards, and internal controls related to accounts receivable processes.
- Processed incoming cash receipts in accordance with company policies.
- Prepared monthly reports summarizing account activity including aging analysis and outstanding balance summaries.
- Obtained and investigated information from sales, trade promotions and customer service department to verify account discrepancies.
- Verified and posted account transactions, providing weekly and monthly reporting of AP aging to senior management to maintain accounting ledgers.
- Reviewed and reconciled customer accounts to ensure accuracy of invoices and payments.
- Coordinated with other departments when necessary to resolve billing issues quickly and efficiently.
- Conducted regular reviews of unapplied cash transactions to ensure proper application of funds.
Education
High School Diploma -
Hereford High School
Parkton, MD06-1968
Some College (No Degree) - Industrial Math
Dundlk Community College
Dundalk, MDSkills
- QA Reporting
- Improvement Recommendations
- Best Practices and Methodologies
- Documentation and Materials
- Technical Analysis
- Technology Research
- Issue Resolution
- Quality Processes
- Quality Assurance Controls
- Quality Assurance
- SharePoint
- Mentoring and Training
- Data Analysis
- Process Implementation
- Report Analysis
- Understanding of Evaluation Methodologies
- Web Security
Affiliations
- I am a member of an organization where I will balance my diet and exercises on a daily basis. I am accountable for check-ins to monitor my process. Over the past 3 months my A1C and other biometrics has greatly improved.
Timeline
Quality Assurance Analyst
BlueCross BlueShield of SC
08.2001 - 12.2023
Membership Associate
Highmark Blue Cross Blue Shield
08.1998 - 08.2001
High School Diploma -
Hereford High School
Some College (No Degree) - Industrial Math
Dundlk Community College
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