Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Barbara Straley

Pinedale,WY

Summary

Adept at navigating complex insurance claims and enhancing workflow efficiency, I excelled at Allstate Insurance Co by leveraging my expertise in claims investigation and my strong problem-solving abilities. My proactive approach and dedication to continuous learning have consistently driven positive outcomes, showcasing my commitment to excellence in both technical and interpersonal skills.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Insurance Adjuster

Allstate Insurance Co
Ontario, CA
02.2016 - Current
  • Coordinated with law enforcement and other agencies as needed for claims investigation.
  • Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
  • Prepared detailed reports on investigation findings and claim status for internal use.
  • Analyzed and determined fault in auto accidents based on evidence and applicable laws.
  • Informed claimants about the claims process and answered questions regarding policies.
  • Assisted in fraud detection and prevention efforts by identifying suspicious claim activities.
  • Conducted witness interviews to assist claim information gathering process.
  • Communicated effectively with policyholders, providing updates and explaining claim processes.
  • Calculated and authorized payment of claims within designated authority level.
  • Prepared detailed written reports of findings to document investigation results.
  • Gathered information from various third parties to determine claim acceptability.
  • Drafted correspondence to notify claimants about claim decisions.
  • Utilized claim handling software to document and manage claim files efficiently.
  • Maintained organized records of claim activity and related documents.
  • Provided guidance to junior adjusters on technical aspects of adjusting claims.
  • Input claim information and payments into company database.
  • Provided excellent customer service by promptly responding to inquiries.
  • Reviewed and applied state laws and regulations to ensure compliance in claim handling.
  • Monitored claims activities to ensure timely resolution of disputes.
  • Processed paperwork associated with approved claims payments.
  • Engaged in continuous learning to stay current with industry trends and best practices in claims management.
  • Gathered and documented evidence to support court proceedings.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Payroll Specialist/HR Assistant

Great Lakes Aviation
Cheyenne, WY
04.2006 - 09.2015
  • Ensured that all necessary taxes were withheld accurately from each employee's paycheck.
  • Assisted with auditing processes related to payroll.
  • Processed new employee paperwork and entered information into payroll system.
  • Coordinated with Human Resources staff on employee leaves of absence or termination paperwork.
  • Tracked employee vacation, personal and sick leave earnings and use.
  • Conducted regular audits of payroll records to ensure accuracy and compliance.
  • Compiled statistics, statements and reports on pay and benefits to submit to department heads.
  • Processed employee rehires, transfers, terminations and withholdings.
  • Solved complex problems related to payroll processing quickly and efficiently.
  • Prepared and balanced end-of-period reports and reconciled payroll issues.
  • Prepared and submitted payroll reports for review by senior management.
  • Provided training to new payroll department staff on payroll systems and procedures.
  • Updated payroll records by entering changes in exemptions, insurance coverage, savings deductions, and job title and department and division transfers.
  • Coordinated with HR to ensure accurate employee data for payroll processing.
  • Maintained up-to-date knowledge of federal, state, and local payroll tax laws to ensure compliance.
  • Researched and resolved employee payroll questions and issues via email, phone and in person.
  • Prepared quarterly reports for government agencies such as 941s, W-2s, 1099s.
  • Oversaw payroll processing to comply with tax laws and court-ordered wage assignments and garnishments.
  • Performed manual calculations for retroactive pay adjustments or special payments as required.
  • Managed multiple tasks simultaneously while meeting deadlines consistently.

Education

Business Accountancy

Laramie County Community College
Cheyenne, WY

Skills

  • Claims investigation
  • Insurance law
  • Automobile claims specialist
  • Policy investigations
  • Workflow management
  • Decision-making
  • Time management
  • Critical thinking
  • Multitasking and organization
  • Empathy and patience
  • Active listening
  • Highly motivated
  • Problem-solving
  • Claims processing

Certification

  • Wyoming Adjuster License

Accomplishments

  • Meet or above on most all Metrics
  • Mentor to new employees
  • Won Performance Awards

Timeline

Insurance Adjuster

Allstate Insurance Co
02.2016 - Current

Payroll Specialist/HR Assistant

Great Lakes Aviation
04.2006 - 09.2015

Business Accountancy

Laramie County Community College

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Barbara Straley