Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
Generic

Barbara Swanson

Dallas,TX

Summary

Detail-Oriented Worker with Years of Customer Service Experience Customer service representative with 15+ years of experience in telephone customer service, tech support, and customer care. Familiar with Intercom, Drift, and several other customer service software solutions. Very organized and meticulous with organizing customer interaction logs. Handled up to 15-20 calls daily, with duties including helping customers sign up and retrieving customer data. Capable patient representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Patient Success Coordinator

Modoma Massage and Wellness
Frisco, TX
01.2022 - Current
  • Greet each patient with professional/personal expression
  • Schedule appointments for patients with enthusiasm
  • Collect co-pays and payments consistently upon each Check-in/Check-out
  • Check-out patients accurately based on scheduled audit completed theprevious day
  • Operate multi-line phone system – direct calls, take messages and relay appropriately and timely
  • Update demographics/information consistently in systems
  • Scan documents, inquire/confirm insurance coverage in a timely manner
  • Complete confirmation calls and texts for next day in a timely manner
  • Perform schedule audits day before to ensure smooth patient flow for the next day
  • Completion of medical charges for patients seen that day
  • Actively participate in daily clinic and dept huddles
  • Obtained patient's insurance information and determine eligibility for benefits for specific services rendered.
  • Performed patient scheduling and registration functions to serve as the initial contact point for medical office visits.
  • Facilitated communication between patients and various departments and staff.
  • Resolved patient financial problems with guidance from documented guidelines and procedure

CSR - Customer Service Representative

ConneXion360
Dallas, TX
05.2021 - Current
  • Check-in-Check-out
  • Verify Insurance
  • Daily batches
  • Schedule appointments
  • Manage front desk inbox
  • Collect payments
  • Scan patient documents
  • Managed customer accounts
  • Greeted customers
  • Handled reservations
  • Resolved customer issues
  • Worked in inbound call outbound calls
  • Patient billing
  • Assisted customers via live chat
  • Responded to inquiries and issues
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Medical Receptionist/Front Desk

Family First Healthcare
Memphis, TN
01.2018 - 04.2021
  • Greet and check in patients, and collect personal, medical, and insurance information
  • Schedule, reschedule, and verify patient appointments; schedule appointments with secondary care providers
  • Coordinate physician schedules and maintain patient flow by communicating patient arrivals or delays
  • Use EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic
  • Completed clerical duties and tasks for clinic administration.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
  • Checked patient insurance, demographic and health history to keep information current.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Enhanced office productivity by handling high volume of callers per day.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Helped patients complete necessary medical forms and documentation.

Education

High School Diploma -

Gentry High School

Diploma - Medical Administrative Assistant

The Capps Center
06.2018

Diploma - Phlebotomy

Garland Technical
Garland, TX
05.2020

Skills

  • Athena EMR
  • Mind and Body AMD
  • Healthcare M-Chat
  • Providing Information and Resources
  • Insurance Knowledge
  • Customer Service
  • Patient Education
  • Verifying Eligibility
  • Demographics Information
  • Registration
  • Patient Contact
  • Office Supplies and Inventory
  • Reminder Calls
  • Time Management
  • Clerical and Filing

Additional Information

  • Authorized to work in the US for any employer, Willing to relocate anywhere

Certification

  • Licensed Phelbotomy

Timeline

Patient Success Coordinator

Modoma Massage and Wellness
01.2022 - Current

CSR - Customer Service Representative

ConneXion360
05.2021 - Current

Medical Receptionist/Front Desk

Family First Healthcare
01.2018 - 04.2021

High School Diploma -

Gentry High School

Diploma - Medical Administrative Assistant

The Capps Center

Diploma - Phlebotomy

Garland Technical

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Barbara Swanson