Summary
Overview
Work History
Education
Skills
Timeline
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Barbara Swinford

Tarkio,MO

Summary

Proven professional with a track record of enhancing customer satisfaction and fostering client relationships at the U.S. Census Bureau. Skilled in route coordination and customer relations, I excel in strategic planning and efficient execution, leading to significant business growth. Demonstrates a goal-oriented mindset and adept negotiation skills, ensuring high accuracy and efficiency in client interactions.

Overview

16
16
years of professional experience

Work History

FIELD REPR

U S CENSUS BUREAU
04.2010 - Current
  • Completed paperwork in full, on time and with high accuracy.
  • Established strong relationships with clients, fostering trust and loyalty for ongoing business growth.
  • Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
  • Optimized route planning to minimize travel time while maximizing client visits, resulting in greater efficiency and cost savings.
  • Maintained detailed records of client interactions, ensuring accurate data collection for future reference and reporting purposes.
  • Traveled up to200 miles per day to visit customer locations.
  • Connected with customers to assess satisfaction and resolve service issues.
  • Improved territory coverage by strategically planning and efficiently executing daily tasks.
  • Recorded accurate and efficient records in customer database.

CASHIER

ROCKPORT GROCERY STORE
01.2009 - 03.2010
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Addressed customer needs and made product recommendations to increase sales.

Education

High School Diploma -

TARKIO R 1
Tarkio, MO
05-1977

Skills

  • Goal-oriented mindset
  • Customer relations
  • Effective negotiation
  • Route coordination
  • Growth planning
  • Sales training

Timeline

FIELD REPR

U S CENSUS BUREAU
04.2010 - Current

CASHIER

ROCKPORT GROCERY STORE
01.2009 - 03.2010

High School Diploma -

TARKIO R 1

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Barbara Swinford