Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Barbara Tabb

CDL Shuttle Driver
Houston,TX

Summary

Smooth driver and experienced Shuttle Driver versed in helping groups, business travelers and VIPs with transportation needs. Always polished, professional and discreet with passengers. Maintains strict standards and upholds reputation for excellence with consistent on-time operations. Hardworking and passionate job seeker with strong organizational skills eager to secure Administrative Specialist position. Ready to help team achieve company goals. Astute Customer Service Professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. I love people and I treat them the way I would like to be treated by showing love and kindness while maintaining a level of professionalism.

Overview

7
7
years of professional experience
6
6
years of post-secondary education
14
14
Certificates

Work History

CDL Shuttle Driver

SP+ Parking
Houston, TX
05.2022 - Current
  • Maintained clean and neat shuttle for passenger comfort.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Transported hazardous materials and oversized shipments without incident.
  • Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
  • Operated with safety and skill to avoid accidents and delays.

IT Support Specialist/Customer Service Specialist

Concentrix
Jacksonville, FL
09.2021 - 04.2022
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Offered new customers training to reduce frustration and improve customer satisfaction.
  • Developed and tested new product offerings prior to release to assist development team in bug identification.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Provided documentation on troubleshooting of technical processes to support desk staff.

Assistant Apartment Manager

Waco Housing Authority
Waco, TX
08.2020 - 03.2021
  • Met with potential tenants to negotiate rent, explain occupancy terms and show available units.
  • Conducted move-out and move-in inspections to determine charges for damages and market readiness.
  • Managed property financial records by collecting rent from 200 tenants and reconciling monthly accounts payable and receivable.
  • Prepared and processed lease and rental applications.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
  • Collected and maintained careful records of rental payments and payment dates.
  • Planned special events such as food trucks distributions, after school care and programs for low income families and special needs program

Assistant Store Manager

Walgreens
Houston, TX
02.2014 - 05.2019
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.

Education

Associate of Applied Science - Social Work/Mental Health

McLennan Community College
Waco, TX
07.2019 - Current

High School Diploma -

Joseph S. Clark Preparatory High School
New Orleans, LA
08.1994 - 05.1997

Skills

    Customer relations skills

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Accomplishments

  • Resolved product issue through consumer relations.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

Emotional Intelligence

Timeline

CDL Shuttle Driver

SP+ Parking
05.2022 - Current

Emotional Intelligence

05-2022

Preventing Sexual Harrassment

05-2022

Road to Effective Business Writing

05-2022

Email Etiquette

05-2022

Managing Negativity and Eliminating Gossip

05-2022

Active Listening

05-2022

Claims Management

05-2022

Time Management and Delegation Skills

05-2022

Communication Skills of a Credible Leader

05-2022

CPR/First Aid

03-2022

IT Support Specialist/Customer Service Specialist

Concentrix
09.2021 - 04.2022

Assistant Apartment Manager

Waco Housing Authority
08.2020 - 03.2021

Office Administration

03-2020

Principles of Management

02-2020

Back Office Processes'

11-2019

Business Management

11-2019

Associate of Applied Science - Social Work/Mental Health

McLennan Community College
07.2019 - Current

Assistant Store Manager

Walgreens
02.2014 - 05.2019

High School Diploma -

Joseph S. Clark Preparatory High School
08.1994 - 05.1997
Barbara TabbCDL Shuttle Driver