Barbara Taylor
Elizabeth City,NC
Summary
Hospitality professional with proven track record in delivering outstanding guest experiences and resolving issues promptly. Valued for collaboration and adaptability in dynamic environments. Recognized for excellent communication skills and positive attitude.
Overview
10
10
years of professional experience
Work History
Guest Service Agent
Vacasa LLC
09.2021 - Current
- Company Overview: North America's largest vacation rental manager with over 26,000 homes, condos, apartments, tiny trailers, and maybe an occasional boat under management
- As a Customer Experience Agent, handle inbound calls, emails, chats, and texts
- Assist our guests, field operations teams and owners from various areas of our operations
- Responsible for assessing needs, problem-solving, booking new reservations, troubleshooting, dispatching field teams, and handling potentially escalated situations
- Responsible for helping every guest you work with to create a better life-long memory
- Took guest payment for their vacation payments, processed credit cards as well as helped with refunds
- North America's largest vacation rental manager with over 26,000 homes, condos, apartments, tiny trailers, and maybe an occasional boat under management
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Collected room deposits, fees, and payments.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
- Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.
- Enhanced guest satisfaction by addressing concerns and providing prompt resolutions.
- Greeted guests upon arrival and offered assistance.
- Developed strong relationships with repeat customers, fostering loyalty and return visits.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Assisted guests with check-ins, account inquiries, and any additional services needed.
- Greeted guests upon arrival by providing warm welcome.
- Maintained high level of professionalism and discretion when dealing with guests.
- Responded to guest inquiries to maximize guest satisfaction.
- Handled customer complaints to satisfy and retain guests.
- Assisted guests with variety of services and local attraction information.
- Provided accurate information regarding local attractions, restaurants and activities.
Property Manager
BMD Rentals
08.2019 - 09.2020
- Setting and collecting rent, handling maintenance requests, calling contractors, filing court paperwork for evictions
- Setting budgets for the property of rental amounts, move in and move out inspections, time sheets of office staff, and hiring for staff personnel
- Put together all lease paperwork for new and renewal leases
Operation Support Specialist
True Team
09.2014 - 08.2019
- Support production report, inventory administration (procurement, material usage, and storage)
- Support sales team with quotes, work order ticket, maintain material and labor reconciliation, and timekeeping
- Help in the Production Department with dispatch
- Create, input, reconcile, log, track, audit and resolve transactions and discrepancies while interacting with teammates to clarify/resolve issues
- Perform general office administrative support for the production department including operating office equipment
- Help with hire paperwork, open/sort/route incoming mail, answer correspondence, and prepare outgoing mail, and order supplies
- Support the team as needed, ensure exceptional customer interactions by handling all incoming communications in an efficient and professional manner; answering, disseminating or redirecting appropriately
Education
Real Estate & property management -
Alpha College of Real Estate
Computer Science -
Tidewater Tech Community College
Fair Housing Training -
RAM Certification -
Notary Public -
Commonwealth of Virginia
Skills
- Administration and Management
- Customer Service
- Sales and Marketing
- Active Learner
- Time Management
- Office Management
- Records Management
- MS Word
- MS Excel
- MS Outlook
- Receivables and Payable Accounts
- Schedule and Dispatch
Timeline
Guest Service Agent
Vacasa LLC
09.2021 - Current
Property Manager
BMD Rentals
08.2019 - 09.2020
Operation Support Specialist
True Team
09.2014 - 08.2019
Computer Science -
Tidewater Tech Community College
Fair Housing Training -
RAM Certification -
Notary Public -
Commonwealth of Virginia
Real Estate & property management -
Alpha College of Real Estate
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