Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Barbara Thacker

Lumberport,WV

Summary

Dynamic leader with proven expertise in maximizing profitability and enhancing customer service, honed at Torrid and other notable retailers. Excelled in team motivation and customer relations, achieving significant improvements in staff retention and customer loyalty. Skilled in recruitment and training, adept at fostering a collaborative and high-performing team environment.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Store Manager

Torrid
06.2018 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.

Store Manager

Motherhood Maternity
08.2017 - 06.2018
  • Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
  • Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.

Assistant Manager

Christopher and Banks
06.2015 - 09.2017
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Receptionist

Associated Specalist
05.2017 - 08.2017
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Assistant Manager

The Children's Place
09.2014 - 06.2015
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Education

Medical Secretarial Sciences - Medical Secretary

West Virginia Business College
Clarksburg, WV
12.2001

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Store operations
  • Customer Service Management
  • Training and mentoring
  • Team Leadership
  • Outstanding communication skills
  • Store Merchandising
  • Shift Scheduling
  • Employee Training
  • Recruitment and hiring
  • Goals and performance
  • Team Building and Leadership
  • Team motivation
  • Recruiting and Hiring
  • Policies and Procedures
  • Store displays
  • Staff Management
  • Work Planning and Prioritization
  • Relationship building and management
  • Maximizing profitability
  • Talent Recruitment

Certification

Torrid TSM

Timeline

Store Manager

Torrid
06.2018 - Current

Store Manager

Motherhood Maternity
08.2017 - 06.2018

Receptionist

Associated Specalist
05.2017 - 08.2017

Assistant Manager

Christopher and Banks
06.2015 - 09.2017

Assistant Manager

The Children's Place
09.2014 - 06.2015

Medical Secretarial Sciences - Medical Secretary

West Virginia Business College

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Barbara Thacker