Barbara Thomas
Conroe,TX
Summary
Detail oriented Front Office Coordinator dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 32 years of relevant work experience to your team.
Overview
26
26
years of professional experience
Work History
Front Office Coordinator II
ADVANCED ORTHOPEDICS AND SPORTS MEDICINE
10.2023 - Current
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Developed strong relationships with patients, providing empathetic support and assistance throughout their visit.
- Managed inventory of office supplies, ensuring adequate stock levels were maintained for efficient daily operations.
- Contributed to a positive team atmosphere by assisting colleagues when needed, fostering a supportive work environment for all employees.
- Enhanced patient experience by managing front office operations efficiently and professionally.
- Maintained a clean, organized, and welcoming reception area to create a positive first impression for patients.
- Collaborated with medical staff to ensure seamless coordination of patient care and timely communication.
- Facilitated timely check-in and check-out procedures, streamlining patient flow through the clinic.
- Assisted in training of new front office staff, sharing best practices and procedures.
Medical Claims Specialist
TENS Rx, Inc
12.2012 - 07.2015
- Verified patients’ eligibility and claims status with insurance agencies.
- Submitted electronic/paper claims documentation for timely filing.
- Responded to correspondence from insurance companies.
- Confidently and adeptly handled claim denials and/or appeals.
L.V.N/Administrative Assistant/Insurance and Referral Clerk
Fondren Orthopedic Group
05.2000 - 12.2012
- Liaised between patients and physicians to ensure patient comprehension of treatment plans.
- Instructed patients and family members on proper discharge care.
- Documented patient information obtained from interviews.
- Followed infection control procedures.
- Authorized drug refills and provided detailed prescription information to pharmacies.
- Self-directed with astute judgment skills. High level of personal accountability.
- Ensured HIPAA compliance.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Opened and properly distributed incoming mail.
- Helped distribute employee notices and mail around the office.
- Matched purchase orders with invoices and recorded the necessary information.
- Completed and mailed bills, contracts, policies, invoices and checks.
L.V.N
Northeast Minor Emergency Room
04.1998 - 05.2000
- Assessed need for, ordered, obtained and interpreted appropriate lab tests.
- Performed lab tests and communicated results.
- Liaised between patients and physicians to ensure patient comprehension of treatment plans.
- Instructed patients and family members on proper discharge care.
- Documented patient information obtained from interviews.
- Followed infection control procedures.
- Measured urine and delivered specimens to lab.
- Performed pregnancy tests and sent specimens for laboratory testing.
- Assisted doctors with surgeries and non-invasive procedures.
- Collected blood, tissue and other laboratory specimens and prepared them for lab testing.
- Routinely retracted patient throat cultures and prepared for lab submission.
Education
Licensed Vocational Nurse - Nusing
Kingwood Community College
Kingwood, TX1992
High School Diploma - undefined
Tarkington High School
Cleveland, TX1981
Skills
- Qualified in healthcare billing
- Patient/family focused
- Insurance Verification
- Basic accounting
- VoIP phone system knowledge
- Phone and Email Etiquette
- Handling Complaints
- Patient evaluation/intervention
- Professional bedside manner
- Adept at prioritizing/managing deadlines
- ICD-9 forms
- Women's health exams aptitude
- Customer Service
- Reception duties
- Front Office Management
- Scheduling appointments
- Opening and closing offices
- Mail Sorting
- Data Entry
- EMR SYSTEMS
- CENTRICITY
- EPIC
- ATHENA
Timeline
Front Office Coordinator II
ADVANCED ORTHOPEDICS AND SPORTS MEDICINE
10.2023 - Current
Medical Claims Specialist
TENS Rx, Inc
12.2012 - 07.2015
L.V.N/Administrative Assistant/Insurance and Referral Clerk
Fondren Orthopedic Group
05.2000 - 12.2012
L.V.N
Northeast Minor Emergency Room
04.1998 - 05.2000
Licensed Vocational Nurse - Nusing
Kingwood Community College
High School Diploma - undefined
Tarkington High School
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