Summary
Overview
Work History
Education
Skills
Additional Information
Personal Information
Assessments
Timeline
Generic

Barbara Thomas

Panama City,FL

Summary

I am experienced in several fields from concessions management, event management and planning, client relations and food safety compliance. I am very focused on customer service, sales and motivating my staff. Comfortable in both team atmospheres and working independently, I am able to multi-task and meet deadlines with all projects I am assigned. Working in multiple sectors of management has brought me business knowledge I am confident will help me succeed in a position of increased responsibility and eventually greater growth with the right company. Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.

Overview

14
14
years of professional experience

Work History

Assistant Store Manager

Cumberland Farms
Santa Rosa, FL
01.2025 - Current
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Supervised cash handling processes to ensure accuracy of transactions.
  • Identified areas of operational inefficiency and implemented solutions to streamline processes.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Managed day-to-day operations including scheduling shifts, assigning tasks.
  • Maintained inventory by checking merchandise to determine levels.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Maintained a safe working environment by enforcing safety regulations.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.

Bonus Manager

Circle K
Panama City, FL
11.2022 - 01.2025
  • Produced thorough, accurate and timely reports of project activities.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Implemented quality control measures to uphold company standards.
  • Ensured compliance with regulatory requirements and industry standards.
  • Conducted performance evaluations, providing feedback and coaching for team development.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Assigned work and monitored performance of project personnel.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Recruited and trained new employees to meet job requirements.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Conducted performance reviews for team members.
  • Provided leadership during times of organizational change or crisis situations.
  • Enhanced customer satisfaction through the development of a customer service excellence program.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Ensured compliance with industry regulations and company policies.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Established processes to ensure efficient workflow throughout the organization.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Recruited and hired qualified candidates to fill open positions.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Streamlined communication channels, improving information flow and decision-making speed.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Managed risk by developing and implementing effective risk management strategies.
  • Developed and implemented strategic plans to achieve company objectives.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Analyzed business performance data and forecasted business results for upper management.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Established and monitored KPIs to evaluate performance and identify areas for improvement.
  • Created and managed budgets for travel, training, and team-building activities.
  • Enhanced team morale and retention through recognition programs and career development opportunities.

Retail Manager

Compass Group
Florida
01.2020 - 10.2022
  • I ran the café at the hospital.
  • I handled all the ordering, inventory, end-of-month tasks, created employee schedules, managed payroll, and oversaw day-to-day operations.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Analyzed financial data to identify areas of improvement for profitability.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Maintained high standards of store presentation and visual merchandising.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Hired, trained, mentored, and evaluated staff members on a regular basis.

Catering Manager

Company Kitchen
04.2017 - 11.2020
  • Oversee all day-to-day business.
  • Input all labor, bills, expenses, and deposits in Paycor or BT.
  • Do all mid-month and month-end inventory, and input it in BT.
  • Order products for all locations.
  • Oversee 20 employees.
  • Coach and train new employees.
  • Recruited and hired qualified candidates to fill open positions.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Facilitated team meetings and workshops to foster collaboration and share best practices.
  • Monitored staff performance and addressed issues.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Trained employees on additional job positions to maintain coverage of roles.

Operation Manager

Compass Group
Kansas City, MO
06.2016 - 12.2019
  • Company Overview: Canteen Sector
  • Do all scheduling, food ordering thru food buy, P&L reports, make sure food cost is in line with budget
  • Unsure that labor is on point
  • Do all hiring of employees
  • Do all the coaching and write ups if need be
  • Submit all labor and answer any payroll questions
  • Do day to day operations
  • Make sure that the employees are all in good spirits for the day
  • Created a culture of fun
  • Canteen Sector

Support and Floating Manager

Company Kitchen
Shawnee, KS
07.2016 - 03.2017
  • Help oversee day-to-day business.
  • Support in the kitchen when needed.
  • Support the front of house.
  • Input all labor, bills, expenses, and deposits in Paycor and/or BT.
  • Help with the front of house.
  • Input new menus in BT.
  • Traveled to the unit to support in contract feeding.
  • Inputted new menu items for contract feeding.

Operations Manager, Catering Manager

Kauffman Center for the Performing Arts
06.2014 - 07.2016
  • Help oversee day to day business for all the food and beverage operations including concessions, catering, restaurant operations, inventory and P&L management for the Kauffman Center
  • Create proposals and custom menus for resident organizations and backstage caterings
  • Hire, train and develop event, bartending and suites staff
  • Developed and expanded relationships with outside vendors
  • Manage unit control sheet, process payroll and new hire paperwork
  • Operated as 'Interim Restaurant Manager' for the Dining Experience at the Kauffman Center with it's one of a kind America Bento Box concept fine dining restaurant
  • Hired and coached multiple team members that developed into expanded roles at other units
  • Act as point of contact for the unit in absence of the General Manager
  • I work close with clients on high end catering events, examples Mr
  • K's 100th birthday, Tedx, and serval high-end weddings

NPO Coordinator, Concession Manager

Sporting Park
06.2011 - 07.2014
  • Company Overview: Members Club
  • Recruited and trained approximately 1500 total NPO members on food safety, cash handling, SOP familiarity, along with making sure that all day to day operations were being completed in each of their assigned locations
  • Before taking on the role of NPO Coordinator, I oversaw the Members Club, Concourse, and Shield Club
  • I also worked as an Event Manager for non-game day events for the catering team
  • Hired, trained, retrained and developed staff members
  • Was a Guest Path Certified Instructor, a service management provider
  • Worked directly with clients to develop food & beverage expectations
  • Directly worked to enhance and strengthen the relationship with Sporting KC
  • Took an active role in controlling payroll to increase profitability
  • Worked with clients to maximize total revenue and to increase total spending
  • Worked with Executive Chef to create menu options and manage cost
  • Developed a 'start to finish' event directive to insure all steps of the event process were completed
  • Completed P&L's after events to confirm profitability and submit to the GM
  • Increased revenue streams for the Members Club and Shield Club on game days
  • Members Club

Education

Certificate -

KCK Community College
08.2013

GED -

KCK Community College
05.1989

Skills

  • P&L Management
  • Profit & Loss
  • Restaurant Management
  • Culinary Experience
  • Events Management
  • Event Planning
  • Food Safety
  • Proposal Writing
  • Catering
  • Pricing
  • Banquet Experience
  • Budgeting
  • Management
  • Labor Cost Analysis
  • Recruiting
  • Kitchen Management Experience
  • Bartending
  • Stock management
  • Scheduling coordination
  • Loss prevention
  • Pricing and markdowns
  • Mentoring and coaching
  • Business development and planning
  • Records maintenance
  • Strategic planning
  • Database management
  • Goals and performance
  • Staff supervision
  • Operations oversight
  • Order management
  • Customer service management
  • Flexible schedule
  • Problem-solving
  • Inventory control
  • Workforce management
  • Human resource policies
  • Business development
  • Inventory counting
  • Vendor management
  • Team building and leadership
  • Customer service and engagement
  • Work Planning and Prioritization
  • Marketing and promotions
  • Budgeting and cost control
  • Store operations
  • Staff scheduling
  • Attention to detail
  • Employee coaching
  • New hire training
  • Staff management

Additional Information

I am experienced in several fields from concessions management, event management and planning, client relations and food safety compliance. I am very focused on customer service, sales and motivating my staff. Comfortable in both team atmospheres and working independently, I am able to multi-task and meet deadlines with all projects I am assigned. Working in multiple sectors of management has brought me business knowledge I am confident will help me succeed in a position of increased responsibility and eventually greater growth with the right company.

Personal Information

  • Title: Retail Manager
  • Work Permit: Authorized to work in the US for any employer

Assessments

  • Management & Leadership Skills: Planning & Execution, 07/01/20, Familiar
  • General Manager (Hospitality), 07/01/20, Familiar

Timeline

Assistant Store Manager

Cumberland Farms
01.2025 - Current

Bonus Manager

Circle K
11.2022 - 01.2025

Retail Manager

Compass Group
01.2020 - 10.2022

Catering Manager

Company Kitchen
04.2017 - 11.2020

Support and Floating Manager

Company Kitchen
07.2016 - 03.2017

Operation Manager

Compass Group
06.2016 - 12.2019

Operations Manager, Catering Manager

Kauffman Center for the Performing Arts
06.2014 - 07.2016

NPO Coordinator, Concession Manager

Sporting Park
06.2011 - 07.2014

Certificate -

KCK Community College

GED -

KCK Community College

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Barbara Thomas