Barbara Thompson
Atoka,OK
Summary
Dedicated Retail professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
Work History
Store Manager in Training
Choctaw Travel Plaza
05.2017 - Current
- Improved store efficiency by streamlining inventory management and implementing effective merchandise organization strategies.
- Developed strong customer relationships through attentive service and proactive resolution of concerns, resulting in increased customer satisfaction.
- Managed store financials, including budgeting, expense tracking, and accurate reporting to ensure profitability and sustainable growth.
- Enhanced staff productivity by providing thorough training, clear expectations, and consistent performance feedback.
Assistant Manager
Tractor Supply Company
06.2015 - 05.2017
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Shift Supervisor
Circle N
03.2012 - 06.2015
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
Education
High School Diploma -
Moyers High School
Moyers, OK05.1998
Certification - Early Childhood Education
Kiamichi Technology Center - Atoka
Atoka, OK05.1998
Skills
- Supervisory Abilities
- Manager Coaching and Training
- Product and Service Knowledge
- Employee Performance Evaluations
- Safety Policies and Procedures
- POS Inventory System Operation
- Disciplined Leadership
- Customer Interaction
- Operational Standards
- Waste Management and Reduction
- Hiring and Onboarding
Accomplishments
- Supervised team of 23 staff members.
- Detailed portfolio of online training examples are: Supervisor Essentials, Cyber Threats, Phishing, Attendance Policies, Core Values and How to Manage.
Timeline
Store Manager in Training
Choctaw Travel Plaza
05.2017 - Current
Assistant Manager
Tractor Supply Company
06.2015 - 05.2017
Shift Supervisor
Circle N
03.2012 - 06.2015
High School Diploma -
Moyers High School
Certification - Early Childhood Education
Kiamichi Technology Center - Atoka
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