Barbara Thompson
Gibsonville,NC
Summary
Dynamic and results-oriented professional with extensive experience in donor coordination and emergency medical support, notably at HonorBridge and Wake Forest Baptist Hospital. Excelled in communication, problem-solving, and documentation management, enhancing operational efficiency and customer relationships. Proven track record in multitasking and organization, significantly improving referral process outcomes.
Overview
6
6
years of professional experience
Work History
DSC Coordinator (Call Center)
HonorBridge
Winston Salem, NC
07.2024 - Current
- Apply knowledge of medical criteria in performing donor triage and evaluations.
- Review electronic medical records and recover necessary information for suitability determination.
- Negotiate with medical professionals, funeral homes, and other entities in the management of referrals.
- Notify the appropriate HonorBridge staff of consented donors.
- Maintain confidentiality of all patient and donor/recipient information
- Communicate with Medical Examiners/Coroners/Investigators.
- Complete referral documentation.
- Manages multiple logins and passwords, utilizing a variety of software platforms and application.
- Arranges transport of organs and cross matching material to accepting transplant centers
- When required, allocates imported organs for research.
- Collects documentation in donor record and organizes material.
- Ensures confidentiality of donor information and file
- Contacts by telephone/pager the appropriate HonorBridge staff on potential organ donor referrals.
- Performs other duties as assigned by the Manager of Donor Services Center.
ED Tech
Wake Forest Baptist Hospital
Lexington, NC
12.2018 - 07.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
Education
No Degree - Nursing
Alamance Community College
Graham, NCSkills
- Communication skills
- Data analysis
- Problem solving
- Documentation management
- Customer relationship
- Time management
- Conflict resolution
- Multitasking and organization
- Data entry
- Customer service
Timeline
DSC Coordinator (Call Center)
HonorBridge
07.2024 - Current
ED Tech
Wake Forest Baptist Hospital
12.2018 - 07.2024
No Degree - Nursing
Alamance Community College
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