Summary
Overview
Work History
Education
Skills
Timeline
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Barbara Thompson

Gibsonville,NC

Summary

Dynamic and results-oriented professional with extensive experience in donor coordination and emergency medical support, notably at HonorBridge and Wake Forest Baptist Hospital. Excelled in communication, problem-solving, and documentation management, enhancing operational efficiency and customer relationships. Proven track record in multitasking and organization, significantly improving referral process outcomes.

Overview

6
6
years of professional experience

Work History

DSC Coordinator (Call Center)

HonorBridge
07.2024 - Current
  • Apply knowledge of medical criteria in performing donor triage and evaluations.
  • Review electronic medical records and recover necessary information for suitability determination.
  • Negotiate with medical professionals, funeral homes, and other entities in the management of referrals.
  • Notify the appropriate HonorBridge staff of consented donors.
  • Maintain confidentiality of all patient and donor/recipient information
  • Communicate with Medical Examiners/Coroners/Investigators.
  • Complete referral documentation.
  • Manages multiple logins and passwords, utilizing a variety of software platforms and application.
  • Arranges transport of organs and cross matching material to accepting transplant centers
  • When required, allocates imported organs for research.
  • Collects documentation in donor record and organizes material.
  • Ensures confidentiality of donor information and file
  • Contacts by telephone/pager the appropriate HonorBridge staff on potential organ donor referrals.
  • Performs other duties as assigned by the Manager of Donor Services Center.

ED Tech

Wake Forest Baptist Hospital
12.2018 - 07.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Strengthened communication skills through regular interactions with others.

Education

No Degree - Nursing

Alamance Community College
Graham, NC

Skills

  • Communication skills
  • Data analysis
  • Problem solving
  • Documentation management
  • Customer relationship
  • Time management
  • Conflict resolution
  • Multitasking and organization
  • Data entry
  • Customer service

Timeline

DSC Coordinator (Call Center)

HonorBridge
07.2024 - Current

ED Tech

Wake Forest Baptist Hospital
12.2018 - 07.2024

No Degree - Nursing

Alamance Community College

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Barbara Thompson