Barbara Thorne
Las Vegas,NV
Summary
Adept at driving sales and enhancing customer experiences, my tenure at EZCorp Corporate Office honed my expertise in market dynamics and service orientation. Leveraging skills in loan processing and inventory management, I spearheaded initiatives that significantly improved operational efficiency and customer satisfaction, embodying a proactive and results-oriented approach. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Overview
7
7
years of professional experience
Work History
Pawnbroker
EZCorp Corporate Office
Las Vegas, NV
01.2023 - Current
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Created eye-catching window displays to draw customers into store.
- Ensured the store was kept clean, neat and organized at all times.
- Assessed customers' needs, provided advice on product selection, and answered inquiries about products, prices, availability and credit terms.
- Provided excellent customer service by greeting customers in a friendly manner and responding to their requests promptly.
- Negotiated loan repayment plans with customers when necessary.
- Set terms for loans and collateral, including rate, fee and expiration date.
- Greeted and assisted customers to foster positive experiences.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Researched electronics and other items online to identify market value.
- Appraised items, including jewelry, firearms and to determine product value and authenticity.
- Trained new staff members on proper use of POS systems, loan processing protocols and security measures.
- Evaluated customer merchandise to make purchasing decisions for store.
- Listened to customer needs to identify and recommend best products and services.
- Reset store displays for special events and seasonal merchandise changes.
Cashier
Walmart
Las Vegas, NV
11.2022 - 01.2023
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Accepted cash and credit card payments, issued receipts and provided change.
- Verified customer age requirement for alcohol or tobacco purchases.
- Welcomed customers, offering assistance to help find store items.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Greeted customers promptly and responded to questions.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Greeted customers and answered any questions they had about the store's products and services.
- Processed sales transactions to prevent long customer wait times.
- Balanced daily transactions on a computerized point-of-sale system.
Assistant Store Manager
Dollar General Market
Las Vegas, NV
12.2017 - 11.2022
- Mitigated business risks by working closely with staff members and assessing performance.
- Implemented successful business strategies to increase revenue and target new markets.
- Formed and sustained strategic relationships with clients.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Supervised cash handling processes to ensure accuracy of transactions.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Implemented campaigns and promotions to help with developing goods and services.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Delegated work to staff, setting priorities and goals.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
Education
High School Diploma -
Perris High School
Perris, CA11-1991
Skills
- Market dynamics
- Loan processing
- Inventory management
- Service orientation
- Security standards
- Compliance requirements
- Contract writing
Languages
English
Professional
Timeline
Pawnbroker
EZCorp Corporate Office
01.2023 - Current
Cashier
Walmart
11.2022 - 01.2023
Assistant Store Manager
Dollar General Market
12.2017 - 11.2022
High School Diploma -
Perris High School
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