BARBARA TIBAQUIRA
Gainesville,FL
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks. Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales. Seasoned retail sales associate with strong background in customer service and sales. Skilled at meeting customer needs, optimizing product displays, and driving sales growth. Demonstrated ability to build positive relationships with customers, resulting in repeat business and increased loyalty. Past roles have resulted in significant improvements in store performance through proactive initiatives.
Overview
7
7
years of professional experience
Work History
Retail Sales Associate
TJ Maxx, TJX Companies
Gainesville, FL
07.2017 - 04.2024
- Demonstrated knowledge of store products and services.
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Stocked shelves with merchandise according to company standards.
- Organized displays to attract customers and promote sales.
- Processed returned merchandise according to company policies.
- Offered suggestions for additional items that may be of interest to customers.
- Kept informed about new products arriving at the store on a regular basis.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Bakery Manager
LAS AMERICAS BAKERY
Gainesville, FL
06.2022 - 02.2024
- Developed and implemented a new customer service program to increase customer satisfaction.
- Monitored staff performance, providing feedback and guidance to ensure quality standards were met.
- Trained, supervised and evaluated bakery staff on proper baking techniques and safety procedures.
- Ensured compliance with food safety regulations and health codes in the kitchen area.
- Maintained inventory of supplies, ingredients and equipment used in the production process.
- Ordered necessary ingredients for daily operations, ensuring availability of items needed for recipes.
- Developed new recipes that appealed to customers' taste preferences while meeting nutritional guidelines.
- Planned menus according to seasonality of products, customer demand and profit margins.
- Established relationships with vendors to secure competitive prices for raw materials.
- Performed administrative tasks such as scheduling employee shifts, preparing payrolls and managing customer complaints.
- Decorated cakes and pastries, baked breads, tarts, and pies, and created specialty desserts.
- Scheduled employees to keep bakery shifts well-staffed for peak times and holidays.
- Checked freshness of bakery goods and food in bakery, removing and disposing of stale or outdated items.
- Minimized cross-contamination and infection risks by consistently following safe food handling procedures.
- Implemented and executed merchandising programs to maintain and increase sales.
- Trained new bakery employees to use POS system to document orders, process payments and check progress for customers.
- Developed and maintained relationships with key clients, including wholesale, retail, and special event customers.
Caregiver
Gt Independence
Gainesville, FL
09.2018 - 03.2022
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Monitored vital signs including blood pressure, temperature and pulse rate.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Administered prescribed medications on a timely basis following care plan instructions.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
Education
Associate of Science - Physical Therapy
UNIVERSITY MANUELA BELTRAN
COLOMBIA10-1998
Skills
- Customer Service
- Order Processing
- Display Setup
- Loss Prevention
- Positive and professional
- Merchandise Display
- Teamwork and Collaboration
- FLUENT IN SPANISH
- Customer Assistance
- Display building
- Flexible Schedule
Languages
English
Elementary
Spanish
Professional
Timeline
Bakery Manager
LAS AMERICAS BAKERY
06.2022 - 02.2024
Caregiver
Gt Independence
09.2018 - 03.2022
Retail Sales Associate
TJ Maxx, TJX Companies
07.2017 - 04.2024
Associate of Science - Physical Therapy
UNIVERSITY MANUELA BELTRAN
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