Barbara Tillman
Grandview
Summary
Administrative professional with strong background in optimizing front office functions and ensuring exceptional client experiences. Proven ability to manage appointments, coordinate office activities, and support team efficiency. Focused on collaborative teamwork and achieving operational excellence with responsive adaptability to changing needs.
Overview
53
53
years of professional experience
Work History
Front Office Coordinator
Community Assistance Council
08.2022 - Current
- Improved client relations by proactively addressing concerns or complaints with professionalism and empathy.
- Managed high call volumes effectively, addressing client inquiries and resolving issues promptly.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Developed strong relationships with clients, providing empathetic support and assistance throughout their visit.
- Managed inventory of office supplies, ensuring adequate stock levels were maintained for efficient daily operations.
- Contributed to a positive team atmosphere by assisting colleagues when needed, fostering a supportive work environment for all employees.
- Maintained a clean, organized, and welcoming reception area to create a positive first impression for clients
Supervisory Administrative Specialist
Union Pacific Railroad Co
06.1977 - 09.2012
- Safeguarded sensitive information through diligent maintenance of confidential records storage systems in compliance with legal regulations.
- Coordinated travel arrangements for executive staff, ensuring efficient scheduling and cost-effective accommodations.
- Facilitated timely resolution of customer inquiries by streamlining communication channels between departments.
- Managed complex scheduling and calendar coordination for high-level executives, ensuring punctuality and effective time management across the board.
Data Entry Clerk
First National Bank
09.1972 - 05.1977
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently using the 10-key pad.
Education
No Degree - Clerical
Manual Vocational Tech
Kansas City05-1971
Skills
- Customer service expertise
- Customer service
- Reception duties
- Front office management
- Office management
- File organization
- Office organization
- Filing
Timeline
Front Office Coordinator
Community Assistance Council
08.2022 - Current
Supervisory Administrative Specialist
Union Pacific Railroad Co
06.1977 - 09.2012
Data Entry Clerk
First National Bank
09.1972 - 05.1977
No Degree - Clerical
Manual Vocational Tech
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