Summary
Overview
Work History
Education
Skills
Timeline
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Barbara Timm

Rochester,MN

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

30
30
years of professional experience
1991
1991
years of post-secondary education

Work History

Customer Service Manager

Caribou Coffee
Rochester
02.2014 - 09.2019
  • Managed daily operations of customer service team in fast-paced coffee environment.
  • Trained staff on customer interaction techniques and product knowledge for better service.
  • Developed and implemented strategies to enhance customer satisfaction and loyalty.
  • Resolved customer complaints efficiently while maintaining a positive brand image.
  • Oversaw scheduling and staffing to ensure adequate coverage during peak hours.
  • Collaborated with other departments to improve service delivery processes and policies.
  • Conducted regular performance evaluations to guide employee development initiatives.
  • Ensured compliance with company standards and procedures in all customer interactions.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Customer Service Manager

Taco Johns
Rochester, Minnesota
01.1998 - 09.2001
  • Managed daily operations of customer service team in fast-paced coffee environment.
  • Trained staff on customer interaction techniques and product knowledge for better service.
  • Developed and implemented strategies to enhance customer satisfaction and loyalty.
  • Resolved customer complaints efficiently while maintaining a positive brand image.
  • Collaborated with other departments to improve service delivery processes and policies.
  • Conducted regular performance evaluations to guide employee development initiatives.
  • Ensured compliance with company standards and procedures in all customer interactions.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Monitored staff performance to ensure adherence to customer service standards.

Assistant Manager

Children Place
Rochester, Minnesota
02.1990 - 09.1992
  • Coordinated daily operations to ensure smooth workflow in the retail environment.
  • Implemented visual merchandising standards to enhance store presentation.
  • Supervised staff scheduling to optimize coverage during peak hours.
  • Provided exceptional customer service to resolve inquiries and concerns promptly.
  • Conducted employee performance evaluations to support professional development.
  • Collaborated with management on promotional strategies and marketing initiatives.
  • Managed customer service inquiries and complaints in a timely manner.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Maintained up-to-date knowledge of company products and services.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Ensured compliance with safety regulations and company policies.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Resolved conflicts between team members in an effective manner.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Managed inventory levels to maintain product availability for customers.

Education

Mayo High
Rochester, MN

Skills

  • Was food safety certificate

Timeline

Customer Service Manager

Caribou Coffee
02.2014 - 09.2019

Customer Service Manager

Taco Johns
01.1998 - 09.2001

Assistant Manager

Children Place
02.1990 - 09.1992

Mayo High

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Barbara Timm