Barbara Tipps
Cache,OK
Summary
Logical Sales Area Manager with many years of experience motivating staff and assisting customers to boost sales and increase profits. Results-driven professional focused on monitoring staff member performance and advising on successful sales methods. Brings solid knowledge of recruiting and evaluation techniques paired with expertise in customer service principles.
Overview
12
12
years of professional experience
Work History
Senior Area Sales Manager
AAFES
Ft. Sill, OK
01.2022 - Current
- Maintained positive relationships with customers by providing exceptional service.
- Developed strategies for increasing sales and improving customer service.
- Created weekly schedules for store employees according to labor laws and budget constraints.
- Supervised staff to ensure customer satisfaction and proper performance of duties.
- Reviewed sales figures regularly to determine staffing needs during peak times.
- Recruited, interviewed and hired qualified candidates for open positions.
- Conducted regular meetings with team members to discuss progress towards objectives.
- Resolved customer complaints in an efficient manner while ensuring customer satisfaction.
Assistant Manager
AAFES Exchange
Ft. Sill, OK
01.2019 - 01.2022
- Conducted regular performance reviews for employees to identify areas of improvement.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Monitored employee attendance records, timekeeping, and payroll information.
- Supervised daily operations including scheduling shifts, assigning duties.
- Delegated work to staff, setting priorities and goals.
Shift Manager
AAFES
Ft. Sill, OK
06.2012 - 01.2019
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Resolved customer complaints in a timely manner while maintaining a positive attitude.
- Enforced company policies regarding returns and exchanges, customer service standards, and employee conduct.
- Organized stockroom merchandise, monitored inventory levels, and ensured proper restocking of shelves.
- Managed cash registers, reconciled tills at the end of each shift, and submitted daily reports to management.
- Delegated work to staff, setting priorities and goals.
Education
High School Diploma -
Macarthur High School
Lawton, OK05-2002
Skills
- Coaching and Mentoring
- Employee Performance Management
- Strategic Planning
- Delegating Work
- Promotional planning
- Customer Service
- Product Merchandising
- Inventory Management
- Scheduling Employees
- Retail Operations
- Training and mentoring
- Driven Work Ethic
- Management
Timeline
Senior Area Sales Manager
AAFES
01.2022 - Current
Assistant Manager
AAFES Exchange
01.2019 - 01.2022
Shift Manager
AAFES
06.2012 - 01.2019
High School Diploma -
Macarthur High School
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