Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Barbara Toquinto

Bangor,ME

Summary

Highly motivated self-starter with outstanding customer service and technical skills is seeking an opportunity for career advancement and professional growth. Friendly \ with experience in order taking, payment processing, and food safety. Contributes to team success by working hard, taking on extra work, and meeting customer needs. Great at managing time and helping fellow workers. Hard-working and trustworthy prepared to contribute a service-minded and dedicated attitude to a dynamic service team. Expertly manages high-volume orders and completes assignments to meet customer demand and quality expectations. Dependable with strong conflict management and organizational skills. Well-versed in accurate cash handling and top-quality customer service. Enthusiastic about positively impacting business operations by maximizing customer satisfaction.

Overview

16
16
years of professional experience

Work History

Waitress/Hostess

Petoskey Brewery
05.2016 - Current
  • At Petoskey Brewery I serve as a waitress, I open and close the restaurant, I also clean and make sure the restaurant is stocked and ready to open
  • I come in with a smile on my face, and provide an outstanding experience for all my customers
  • Greet guests, escort them to their seats, and present them with menus and wine lists
  • Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an outstanding manner
  • Investigate and resolve complaints regarding food quality, service, or accommodations
  • Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary
  • Take dining reservations when they walk into the establishment.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Used cash registers and credit card machines to cash out customers.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
  • Informed customers about daily and seasonal specials.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Provided recommendations on menu items and upsold food and drinks to increase sales.
  • Trained new servers on restaurant policies and procedures.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Met with the chef to review daily specials and menu changes.
  • Upsold appetizers, drinks, and desserts to increase restaurant profits.
  • Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
  • Carried out complete opening, closing, and shift change duties to keep the restaurant working efficiently and teams ready to meet customer needs.
  • Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.

Call operator/dietician assistant

McLaren Hospitality House
01.2018 - Current
  • I work at McLaren hospital, as a worker in the call center updating diet orders, patient request, nurse request, making sure each patient is updated and safe with each order
  • Configured secure call infrastructure through management software to initialize each call.
  • Managed availability of service through management of shared calendar solution.
  • Maintained system documentation detailing service operations.
  • Triaged incoming schedule requests to host secure call conferences.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Connected callers with appropriate professional, department, or business.
  • Resolved customer issues and complaints promptly and politely, upholding satisfaction.
  • Collected and verified telephone numbers, addresses, and proper spelling of names.

Palette Bistro

Wine Guys
06.2018 - Current
  • I am a waitress at a fine dining restaurant, where I am in charge of learning and understanding the quality of quality food and wine
  • We learn about teamwork and how to ensure our guest have a great and remarkable experience
  • We learn about the understand and how to control satisfaction for all.
  • Managed multiple tasks in high-volume environment.
  • Greeted customers with smile and provided helpful suggestions.
  • Cleaned and maintained dining area and condiment stations.
  • Maintained clean and safe workstation while adhering to all food safety and sanitation regulations.
  • Processed customer orders and accurately entered into order system.
  • Delivered food to guest tables with timeliness and efficiency.
  • Addressed guest complaints and resolved issues to promote satisfaction.
  • Processed sales transactions using POS system.
  • Adhered to all safety and sanitation standards while preparing and delivering food.
  • Monitored food supplies and notified management to restock limited inventories.
  • Assisted customers with information regarding menu offerings and nutrition information.
  • Reconciled cash drawer and corrected any errors.
  • Demonstrated knowledge and applied proper food handling standards.
  • Provided information regarding promotions and menu items.
  • Relayed information about menu selections and featured products.

Server/Cook

Las seniorita
01.2011 - Current
  • At Las Senorita I worked as a hostess/cook
  • I would greet customers and escort them to a desired seat for their meal
  • I would also some nights cooking; open and closing the kitchen.
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Cash advance, CSR

CSR Management
06.2014 - 05.2015
  • I was CSR at this establishment
  • I would greatly customers and help finance them help as much as possible
  • I have knowledge of Excel, Microsoft, and other softwares programs
  • I would also count the vault and Make check deposits.
  • Responded to and resolved guest inquiries, disputes and issues to maintain guest satisfaction.
  • Reconciled daily summaries of transactions to balance cash drawers and maintain accurate account of assigned banks.
  • Hired, trained, motivated, evaluated and supervised staff and offered guidance and resources to accomplish job and department objectives.
  • Monitored and coordinated activities of cage personnel to maintain integrity of cage funds.
  • Oversaw cage-related financial activities on property to enforce laws, rules, regulations and controls of company, tax and gaming commissions.
  • Observed and monitored status and cash inventory levels of ticket redemption kiosk machines to support maximum performance and availability to casino guests.
  • Eliminated customer service issues by quickly resolving disputes and correcting problems.
  • Trained, supervised and evaluated workers.
  • Performed paperwork required for monetary transactions.
  • Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
  • Efficiently managed accurate money transfers and protected transactions with standardized procedures.
  • Enforced safety rules and reported or remove safety hazards as well as underage, intoxicated or disruptive guests.
  • Met coverage demands by moving dealers around and reorganizing strategies based on current needs.

Front desk, Peggy flowers

Peggys Flowers
04.2013 - 03.2015
  • At Peggy's Flowers Trim or pick flowers and clean flower beds
  • Rake, mulch, and compost leaves
  • Decorate gardens with stones or plants
  • Advise customers on plant selection or care
  • Worked the front desk, serving customers and making sure they were very satisfied.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Used internal software to process reservations, check-ins and check-outs.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
  • Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Trained new staff members in customer service techniques and hotel operations.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

Managment

Apple Tree Inn
02.2008 - 01.2011
  • I was a housekeeper at this hotel
  • I would assist hotel guests and clean the hotel
  • Ensured that the customer experience exceeded their expectations.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved safety procedures to create safe working conditions for workers.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Improved marketing to attract new customers and promote business.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Education

Associate of Arts - Early Childhood Education

North Central Michigan College
Petoskey, MI

Skills

  • Restaurant experience
  • Food safety
  • Food handling
  • Dietary department experience
  • Customer service (10 years)
  • Kitchen Support
  • Food Preparation
  • Phone Orders
  • Menu Offering Knowledge
  • Sales Expertise
  • Order Processing
  • Food Service Standards
  • Resourceful
  • Customer Assistance
  • Product Promotion
  • Inventory
  • Effective Communication
  • Customer Service
  • Customer-Focused
  • Team Player
  • Cash Handling
  • Food Safety and Sanitation
  • Ordering Procedures
  • Cleanliness and Sanitation
  • Inventory Monitoring
  • Excellent Work Ethic
  • Product Knowledge

Additional Information

SKILLS Strong work ethic, self starter with a drive to succeed. Excellent computer and data entry skills Highly experienced with delighting customers with excellent proactive customer service.

Timeline

Palette Bistro

Wine Guys
06.2018 - Current

Call operator/dietician assistant

McLaren Hospitality House
01.2018 - Current

Waitress/Hostess

Petoskey Brewery
05.2016 - Current

Cash advance, CSR

CSR Management
06.2014 - 05.2015

Front desk, Peggy flowers

Peggys Flowers
04.2013 - 03.2015

Server/Cook

Las seniorita
01.2011 - Current

Managment

Apple Tree Inn
02.2008 - 01.2011

Associate of Arts - Early Childhood Education

North Central Michigan College

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Barbara Toquinto