Hardworking, reliable individual with a sense of urgency. Focused on providing excellent customer service. A veteran in retail. Able to complete task in a timely manner. Dedicated to the success and growth of the business.
Overview
9
9
years of professional experience
Work History
Route Sales Representative
PepsiCo
06.2025 - Current
Managed daily route schedules to optimize delivery efficiency and minimize delays.
Built and maintained strong customer relationships to enhance service satisfaction and retention.
Conducted regular inventory checks to ensure stock accuracy and prevent shortages.
Maintained positive relationships with customers using good communication and follow-through abilities.
Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
Collaborated with customers to identify needs and provided catered solutions
Immediately addressed problems with customers to promote speedy resolution.
Provided excellent customer service, leading to high levels of customer retention and loyalty.
Optimized delivery schedules to minimize travel time while maintaining a high level of customer service.
Merchandiser
PepsiCo
07.2022 - 06.2025
Developed and implemented merchandising strategies to enhance product visibility and drive sales.
Analyzed market trends and consumer behavior to optimize product assortment and placement.
Coordinated promotional displays, ensuring alignment with brand guidelines and seasonal themes.
Trained and mentored new employees on merchandising best practices and operational procedures.
Updated pricing and signage to complete product displays and educate customers.
Inspected merchandise for quality and arranged proper display location on floor.
Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
Removed damaged, out-of-code, not-in-set and discontinued items from displays.
E-Commerce Shopper
Walmart
04.2019 - 07.2022
Basic duties were to prepare, organize and dispense customers online grocery orders. Fulfilled upwards of 100 orders in a day. Maintained a great relation with our customers, made certain they all returned. Got the opportunity to start when E-Commerce was new to the store and together with our team we were able to grow the amount of online orders we received. During my time with the company I have also had the opportunity to help around the whole store. Trained in all aspects in the store.
Laborer
Aafes
07.2016 - 04.2019
Worked in all aspects of running a gas station. Stocked and unloaded merchandise. Helped the front end if needed as a cashier. Set up displays and reset modulars to provide customers with new products to grow the business. Received gas trucks and was promoted as a receiver for the store. Have comprehensive knowledge in retail. Able to communicate and work as a team to manage daily tasks. Used my time management skills effectively.