Barbara Trogdon
Randleman,NC
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
16
16
years of professional experience
Work History
Office Manager
Eyecare Center
2016.05 - Current
- KPI's set forth by leadership team have been met or exceeded, consistent basis for over 30+ months.
- Consistently complete and excel in all stretch assignments that have been assigned by leadership team.
- Communicate effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Hired, managed, developed, trained staff, established / monitored goals, conducted performance reviews and administered merit for staff members.
- Oversee office inventory activities by ordering, requisitions, stocking and shipping / receiving.
- Developed and maintained thorough understanding of products / services offered for expertise in sales to customers.
- Coached new hires on company processes while managing employees to achieve maximum production.
Office Assistant
Piedmont Endodontics
2013.08 - 2016.05
- Managed daily operations, ensuring timely completion of tasks and maintaining well-organized work environment.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
Medical Assistant
Hight Point OB-GYN
2008.04 - 2013.08
- Documented vital signs and health history for patients in clinical and hospital environments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Called and faxed pharmacies to submit prescriptions and refills.
Skills
- Organizational Skills
- Time Management
- Problem Solving
- Coaching and Mentoring
- Account Reconciliation
- KPI
Timeline
Office Manager
Eyecare Center
2016.05 - Current
Office Assistant
Piedmont Endodontics
2013.08 - 2016.05
Medical Assistant
Hight Point OB-GYN
2008.04 - 2013.08
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