BARBARA TROTTER

Experienced Business Relationship Manager and Project Manager with a proven track record of excelling in diverse roles, driving strategic success, and fostering cross-functional relationships. Expert in stakeholder engagement, strategic planning, and risk mitigation, with a knack for thinking out of the box to solve complex problems.. Key achievements include a 20% efficiency improvement, $50k savings in 24 months, a 30% decrease in customer complaints, and a 25% increase in sales. Adept at managing multiple tasks simultaneously within short time frames while maintaining confidentiality. Proficient in building and maintaining strong relationships with internal and external partners, interpreting and translating technical information for non-technical audiences, and applying equity and inclusion principles. Seeking an Account Manager position at an organization like the Oregon Health Authority and Oregon Department of Human Services, where I can leverage my relationship building and process improvement skills to support inclusive collaboration and the mission of delivering important services to the community.

Legal Assistant/Administrative Assistant - 2013-2017

Arizona Justice Project 

A non-profit organization in Phoenix, Arizona, dedicated to providing legal  assistance and support to individuals potentially wrongfully convicted or facing  injustices within the criminal justice system. Conducted research and prepared comprehensive memos based on information gathered from preliminary questionnaires, contributing to case evaluations and  potential litigation strategies.  

Developed and maintained detailed timelines to monitor case progress, ensuring  efficient tracking of research hours and key actions related to alleged offenses.  

Managed all incoming and outgoing correspondence and legal materials,  maintaining organized records and facilitating communication between inmates,  attorneys, and other stakeholders. 

Contracted Project Manager  -   2014-2015

MEXICAN CAPITAL LEGAL ASSISTANCE PROGRAM (MCLAP)  

A legal assistance program serving the Mexican capital region, offering  consultations, representation, and advocacy to individuals in need of legal support  and striving to ensure access to justice within the community. 

Enhanced team productivity by 30% by recruiting, training, and managing a five person team. Restructured spreadsheets to optimize efficiency and accuracy, facilitating  multifunctional use. Developed and executed comprehensive project proposals, ensuring acquisition  of necessary resources for successful project completion and meeting all goals and deadlines 

• IT Service Management 11/2023
• Certified Business Relationship Manager 02/2023
• Information Security Management 01/2024
• Risk Management 12/2023
• Change Management 01/2024
• Business Relationship Management Professional BRM Institute 01/2023

• Relationship Building: Proficient in cultivating strong and enduring relationships with key stakeholders, both internal and external, to support organizational goals and enhance partnerships.
• Strategic Leadership: Proven ability to develop and execute strategic plans that drive business success and operational efficiency.
• Process Improvement: Skilled in identifying and implementing process optimization strategies, resulting in significant efficiency gains.
• Stakeholder Engagement: Adept at building and maintaining strong relationships with internal and external partners, fostering collaboration and mutual success.
• Risk Mitigation: Proficient in identifying and mitigating risks in business relationships, contracts, and partnerships, safeguarding organizational interests.
• Equity and Inclusion: Knowledgeable in principles of anti-racism, cultural humility, and culturally responsive practice, promoting diversity and inclusion.
• Communication: Excellent listening and oral communication skills, capable of interpreting and translating technical information for non-technical audiences.
• Analytical Skills: Extensive experience in opportunity analysis, requirements gathering, and understanding business objectives, enabling informed decision-making.
• Project Management: Comprehensive knowledge of time organization principles and project management methods and standards, ensuring timely and successful project completion.
• Critical Thinking: Ability to quickly synthesize information, think critically, and solve complex problems effectively.
• Multitasking: Proven ability to manage multiple tasks simultaneously, often within short time frames.
• Confidentiality: Committed to maintaining the confidentiality of sensitive information.

Co-Lead, Black Forward Employee Resource Group
Gannett
November 2022 - March 2024

• Fostered an inclusive environment, promoting cultural awareness and education, leading to a 15% increase in employee engagement.
• Collaborated with co-chairs and other ERGs to devise and implement strategies promoting diversity, inclusion, and equity, enhancing organizational culture.
• Facilitated enriching discussions, workshops, and events to promote cultural awareness and understanding across the organization.
• Managed multiple initiatives simultaneously, ensuring each event and program was executed successfully and met organizational goals.

Facilitator, #IAmRemarkable Movement
February 2024 - Present

• Advocated for self-celebration and empowerment, guiding participants through sessions on impostor syndrome, stereotypes, and cultural norms.
• Fostered a supportive environment for sharing experiences and personal growth, enhancing participant confidence and self-awareness.
• Managed the logistics of multiple training sessions concurrently, ensuring seamless delivery and participant engagement.

Alpha Kappa Alpha Sorority, Inc.
Member

• Actively involved in community service and leadership initiatives.
• Served on the Scholarship Committee, contributing to the evaluation and awarding of scholarships to deserving students.

• Top BRM 2024