Barbara Turner
Ruskin,FL
Summary
Dedicated and adaptable customer service professional seeking a remote Customer Service Representative position. Bringing strong communication skills, empathy, and problem-solving abilities to ensure exceptional customer experiences in a work-from-home setting.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
ANTHEM Health Services
09.2019 - 03.2024
- Responds to customer inquiries via phone, email, and chat, addressing product-related questions, order inquiries, and service issues promptly and professionally.
- Utilizes CRM software to document customer interactions, update customer information, and track issue resolution, ensuring accurate and thorough records.
- Collaborates with cross-functional teams to escalate complex issues, share customer feedback, and identify opportunities for process improvement.
- Demonstrates strong problem-solving skills to resolve customer complaints, manage escalations, and exceed service level agreements.
Customer Support Specialist
Aerotek
12.2018 - 09.2019
- Provided technical support and troubleshooting assistance to customers via phone and email, diagnosing issues and guiding customers through solutions.
- Educated customers on product features and functionality, empowering them to utilize products effectively and maximize value.
- Conducted product demonstrations and training sessions for new customers, ensuring a smooth onboarding process and fostering product adoption.
- Assisted with quality assurance initiatives by providing feedback on support processes, documentation, and training materials.
Customer Care Representative
Concentrix
01.2014 - 10.2017
- Provided exceptional customer service via phone, email, and chat, addressing inquiries, resolving issues, and processing orders accurately and efficiently.
- Demonstrated strong problem-solving skills to identify and resolve customer concerns promptly, resulting in increased customer satisfaction ratings.
- Maintained detailed records of customer interactions and transactions in CRM system, ensuring accurate documentation and follow-up.
- Collaborated with cross-functional teams to streamline processes and improve overall customer experience.
Education
High School Diploma -
Hillsborough Community College
Tampa, FL05-1992
Skills
- Proficient in CRM software, helpdesk platforms, and Microsoft Office Suite
- Excellent verbal and written communication skills
- Strong problem-solving abilities with a focus on finding effective solutions
- Ability to work efficiently in a remote environment, managing time effectively and meeting deadlines
- Detail-oriented with a commitment to accuracy in documentation and data entry
- Customer-focused mindset with a dedication to providing personalized support and building positive relationships
- Empathy: Ability to understand and empathize with customer concerns, ensuring a compassionate and supportive interaction
- Patience: Capacity to remain calm and composed, even in challenging situations, to provide effective solutions and de-escalate tensions
- Active Listening: Skill to attentively listen to customer needs and concerns, facilitating accurate problem resolution and fostering trust
- Adaptability: Willingness to quickly adapt to changing customer needs, procedures, and technologies, ensuring seamless service delivery
- Collaboration: Aptitude for working collaboratively with team members and supervisors to share insights, solve problems, and improve processes
Timeline
Customer Service Representative
ANTHEM Health Services
09.2019 - 03.2024
Customer Support Specialist
Aerotek
12.2018 - 09.2019
Customer Care Representative
Concentrix
01.2014 - 10.2017
High School Diploma -
Hillsborough Community College
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