Barbara Vaccaro
Clermont,FL
Summary
Detail-oriented billing professional with strong understanding of billing principles and customer service. Experienced in developing and managing efficient billing and posting processes. Considered focused and organized team player with leadership qualities.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Customer Service Representative
University Of Michigan Health
SR Biller CB Unit
University Of Michigan Health
03.2020 - Current
- Worked both HB and PB for Auto Insurance and Workers comp.
- Responded to customer concerns and questions on daily basis. Internal and external.
- Audited patient insurance accounts and posted corrections for accuracy.
- Assist coworkers while they are learning HB accounts. provide tutorials for processes when needed. Work extra projects as needed, such as the high dollar spreadsheet.
- Collaborate with other billing departments to resolve account issues.
- Applied lean in the workplace principals. Bringing forward leaner ways to perform daily work.
- Verify accuracy of insurance payments and follow up as required for reconsiderations and appeals.
SR Biller HB Unit
University Of Michigan Health
01.2015 - 03.2020
- Commercial billing for Inpatient accounts. Commercial insurances, Veterans INS, Auto INS, Workers Comp INS.
- Assisted with training new coworkers. Supplying feedback.
- Applied lean in the workplace principals. bringing forward lean ideas in daily huddles and weekly gembas.
- worked additional special projects for management as needed.
- Obtained coding certification on recommendation from management to further assist our billing dept understand common denial issues.
- Worked with other billing departments to resolve common issues.
Sr Biller/PFC Transplant Department
University Of Michigan Health
07.2013 - 01.2015
- Patient Financial counselor, assisting patient's navigate the transplant insurance process.
- worked with multiple departments to resolve insurance billing issues and to get insurance packages out appropriately.
- Lean in daily work as much as possible in this newer dept. group. Assisted in developing better processes for transplant billing.
- Worked both HB and PB accounts, as well as packages for certain payers
- Worked all payers. BCBS, Medicare, COMM, VA, Medicaid
Patient Financial Counselor
University Of Michigan Health
07.2009 - 07.2013
- Verified patient insurance eligibility and assisted with obtaining additional assistance.
- Processed payments, set up payment plans.
- Provided excellent customer service to patients, billers and medical staff.
- Engaged with patients to provide critical information regarding their bills and future financial liabilities.
- Assisted patients with account, insurance billing issues.
- phone call center.
Customer Service Representative
University Of Michigan Health
01.2008 - 07.2009
- Handled customer inquiries courteously and professionally, assisting them in resolving account issues.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Took payments and set up payment plans for patients.
Patient Business Services Representative
University Of Michigan Health
01.2007 - 07.2009
- Assisted in developing this new department. Helped hire and train new coworkers.
- Answered incoming calls from patients and clinical staff.
- Provided excellent customer service to patients and medical staff.
- Assisted patients with future cost share estimations and obtained and processed payments. Set up payment plans.
- Verified patient insurance eligibility and updated patient information into system.
- worked w/coworkers to develop new processes utilizing lean methods.
- attended all lean in the work place classes and seminars.
Clinic Associate
University Of Michigan Health
11.2006 - 01.2008
- Initially worked the clinic float pool for a couple months then hired into Briarwood physicians office, eventually becoming clinic supervisor.
- Assisted patients at the front desk and check out, as well as working the phone call center.
- Prioritized tasks to meet closing times, pitching in to assist others with closing duties.
Office Manager
Kosmyna Chiropractic Clinic
01.1999 - 01.2003
- Managed small office with two doctors and 6 employees.
- Created, maintained and updated filing systems for paper and electronic documents. Handled billing for all Insurances.
- Oversaw office inventory activities by ordering and requisitions.
- Developed and maintained successful relationships with vendors and suppliers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed office operations while stepping in to assist with patients when needed.
- Coached new hires on clinic processes while managing employees to achieve maximum production and reviewed performance/attendance issues with doctors.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Delivered performance reviews, recommending additional training when required.
- Maintained professional demeanor by staying calm when addressing unhappy patients and coworkers.
Education
No Degree - Medical Coding, CPC
Medical Coding Classes For Certification
Ann Arbor, MI06.2017
No Degree - Medical Assistant And INS Billing Certification
Ross Technical Institute
Ann Arbor, MI05.1995
Skills
- Epic HB and PB as well as registration, coding and clinic processes
- Microsoft office
- Medical Terminology/anatomy
- CPC certified
- Customer Relations
- Leadership Support
- Billing and Collections, accounts receivable
- Financial Counseling
- Trainer Mentoring
- Patient Advocacy
- Confidential Records Management
- Verbal and Written Communication
Certification
Medical Insurance billing certification
Medical coding certification, CPC
Ombudsman for US Naval families 1983-1985
Assisted Navy families while the ships were out on deployment. Liaison between the families and the ships captain.
Timeline
SR Biller CB Unit
University Of Michigan Health
03.2020 - Current
SR Biller HB Unit
University Of Michigan Health
01.2015 - 03.2020
Sr Biller/PFC Transplant Department
University Of Michigan Health
07.2013 - 01.2015
Patient Financial Counselor
University Of Michigan Health
07.2009 - 07.2013
Customer Service Representative
University Of Michigan Health
01.2008 - 07.2009
Patient Business Services Representative
University Of Michigan Health
01.2007 - 07.2009
Clinic Associate
University Of Michigan Health
11.2006 - 01.2008
Office Manager
Kosmyna Chiropractic Clinic
01.1999 - 01.2003
Customer Service Representative
University Of Michigan Health
No Degree - Medical Coding, CPC
Medical Coding Classes For Certification
No Degree - Medical Assistant And INS Billing Certification
Ross Technical Institute
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