Barbara Valera
Miami,FL
Summary
Dynamic sales associate with extensive experience at Macy's, excelling in cash handling and customer engagement. Proven ability to build lasting relationships and resolve transaction issues, contributing to customer retention. Recognized for maintaining composure in high-stress situations while delivering exceptional service and promoting merchandise effectively.
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
6
6
years of professional experience
Work History
Sales Associate
Macys Department Store
01.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Cashier
Old Navy
05.2021 - 12.2022
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
Cashier
Pollo Tropical
02.2019 - 02.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
G. Holmes Braddock Senior High School
Miami, FL05-2021
Skills
- Cash handling
- Customer engagement
- Product knowledge
- Customer retention
- Transaction resolution
- Effective communication
- Relationship building
- Problem solving
- Customer service
- Teamwork and collaboration
- Problem-solving skills
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Macys Department Store
01.2023 - Current
Cashier
Old Navy
05.2021 - 12.2022
Cashier
Pollo Tropical
02.2019 - 02.2021
High School Diploma -
G. Holmes Braddock Senior High School
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