Summary
Overview
Work History
Education
Skills
References
Specialskillsactivities
Software
Timeline
Generic

Barbara Valiando

Sales Support Senior Analyst
Santa Rosa,CA

Summary

Seeking a supporting role in which I may implement my analytical, administrative, and operational skills within a Sales Operations, Supply Chain, or similar organization, and in which I can develop my personal and professional growth.

Overview

22
22
years of professional experience

Work History

APOS Flex Billing Sr Analyst

Dell Inc
05.2020 - Current


  • Reports Specialist: Bill Plan Report, Bill Plan Quotes (Forecasting), RIXLs (Invoice Reports), 'Frankenstein'.
  • Relaying business needs to sales representatives and cross-functioning teams.
  • Account Manager for multiple white glove accounts, ensuring that customer needs are met.
  • Invoice auditing.
  • Key asset in testing, identifying needs, and solutions across multiple teams during data migrations.
  • Implement removal of decommissioned assets requested by sales or customers.
  • Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
  • Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
  • Facilitated workshops on data visualization tools, enhancing team's reporting capabilities.
  • Streamlined reporting processes, significantly reducing the time required to generate insights.
  • Enhanced data accuracy by meticulously validating and updating customer information in database.
  • Process orders, ensuring quote and financial needs are met.
  • Build custom quotes with unique SKUs, pricing, and dating for white glove accounts.
  • Create customer number for Flex Billing use.
  • Queue maintenance, including two team mailboxes, NexGen, POM, and Fusion.
  • Coordinate SKU attribution between sales and PIM team.

Sales Support Senior Analyst (CML)

Dell Inc
12.2012 - 05.2020
  • Identify, evaluate, and execute on M&A opportunities driving successful integration into Dell’s Ways of Working
  • Proactively and re-actively generate service quotations for Global businesses
  • Communicate with supporting internal teams to ensure accurate customer-facing information in a timely manner
  • On-boarding Ambassador for all new team members including training in gathering, evaluating, documenting, validating and managing customer requirements while analyzing various CRM databases (i.e
  • MS Dynamics, Salesforce.com, etc.) in order to retrieve customer information and metrics
  • Analyze customer business needs in order to streamline processes and create supporting training documentation
  • Permit access to support software
  • Generate service confirmation agreements.

Order Manager/Transport Planner

Ericsson/Redback
10.2007 - 10.2012
  • Managed high-volume orders, maintaining accuracy, timeliness, and quality in a fast-paced environment.
  • Developed comprehensive KPI reports to analyze trends, identify areas of improvement, and support decision-making processes.
  • Facilitated team in transition from Oracle to SAP databases.
  • Work closely with Sales Operations, Supply Chain, and Finance to ensure customer satisfaction.
  • Automate processes with IT to eliminate unnecessary procedures and improve customer relations.
  • Created and forwarded export documentation to UPS in Plano, TX, to ensure compliance.
  • Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
  • Coordinated pick-up of orders with Freight Forwarders and DW Morgan.
  • Conducted periodic audits of processes within the Order Management department, ensuring compliance with established guidelines and industry standards.
  • Instruct UPS, DWMorgan, and Freight Forwarders through conflicts.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Organized records of vehicles, schedules and completed orders.

Editorial Consultant

RheoSense Inc.
01.2007 - 09.2007
  • Edited various documents, including brochures, emails, and advertisements, for grammar and to ensure the document was visually engaging.
  • Identified areas of improvement in the authors work by analyzing grammar, syntax, structure, and tone.
  • Worked closely with clients to understand their needs, tailoring editorial services accordingly.

Member Service Rep.

Patelco Credit Union
01.2006 - 08.2006


  • Completed daily tasks for the branch, such as processing ATM transactions, encoding checks, and filming checks.
  • Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
  • Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
  • Managed daily balancing tasks reducing discrepancies in accounting records while maintaining accuracy.

Desk/Sales Associate

Ann Taylor
01.2004 - 01.2006
  • Maintained desk by answering and transferring phone calls, administering transactions, opening credit cards, and refilling supplies.
  • Delighted clients with sales expertise, provided guidance for new associates, and processed orders.
  • Built relationships with customers to encourage repeat business.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Prepared merchandise for sales floor by pricing or tagging.

Info Booth Operator

Ghirardelli Square
01.2003 - 12.2003
  • Recommend destinations and travel routes to tourists.
  • Managed the opening and closing procedures for the facility.
  • Handled day-to-day tasks, such as signing in performers, dealing with minor emergencies, and maintaining the facility.
  • Substituted for Ghirardelli's administrative secretary when on leave.
  • Maintained a clean and organized workspace, ensuring a safe and professional environment for all booth operations.
  • Conducted regular inventory checks and restocked supplies as needed, preventing shortages or delays in service.

Education

BA in English - Career Writing

San Jose State University
San Jose, CA

Skills

Data Analytics

Performance Tracking

Process Improvement

Requirements Gathering

Operations Analysis

Analysis & Evaluation

Sales Support

Metrics

Internal Audits

Reconciliation

Price Management

Order Management

Logistics

Export Documentation

Onboarding

References

Available upon request

Specialskillsactivities

  • Avid reader of contemporary and classic American literature
  • Hiking
  • Crochet
  • An amazing mother

Software

G Suite Applications

Microsoft Office Suite

Microsoft Dynamics CRM

SQL Databases

Outlook

SAP P12

SAP Business Objects 65

Salesforce CRM9

Vastera

Taxware 2

STEP 33

Oracle Agile 9223

Seibel eBusiness

QuickBooks 2007

Oracle E-Business Suite

Timeline

APOS Flex Billing Sr Analyst

Dell Inc
05.2020 - Current

Sales Support Senior Analyst (CML)

Dell Inc
12.2012 - 05.2020

Order Manager/Transport Planner

Ericsson/Redback
10.2007 - 10.2012

Editorial Consultant

RheoSense Inc.
01.2007 - 09.2007

Member Service Rep.

Patelco Credit Union
01.2006 - 08.2006

Desk/Sales Associate

Ann Taylor
01.2004 - 01.2006

Info Booth Operator

Ghirardelli Square
01.2003 - 12.2003

BA in English - Career Writing

San Jose State University

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Barbara ValiandoSales Support Senior Analyst