Summary
Overview
Work History
Education
Skills
Timeline
Generic

Barbara Van Heck

Clifton Park,NY

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate. Proficient in using independent decision-making skills and sound judgment to positively impact company success..

Overview

7
7
years of professional experience

Work History

Meat Team Member

Market 32
07.2022 - Current
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Completed inventory counts, reordered stock, and removed expired items from supply.
  • Rotated products to sell before expiration dates, prevent waste and keep food safety in check.
  • Ensured accurate pricing on all products by routinely auditing price tags against current store promotions or discounts.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Assisted customers with special requests to meet needs and make shopping experiences more pleasant.
  • Used proper sanitation and food safety techniques to prevent food contamination and illness.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Self-motivated, with a strong sense of personal responsibility.
  • Passionate about learning and committed to continual improvement.

Cashier

Hannford
01.2021 - 03.2022
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Addressed customer needs and made product recommendations to increase sales.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Used POS system to enter orders, process payments and issue receipts.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Processed refunds and exchanges in accordance with company policy.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Learned duties for various positions and provided backup at key times.
  • Performed cash, card and check transactions to complete customer purchases.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
  • Organized and detail-oriented with a strong work ethic.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.

DTS Lead

Big Lots
08.2017 - 12.2020
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Mentored junior staff members, helping them develop their skills to advance within the company successfully.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Contributed to store profitability by identifying opportunities for upselling and cross-selling products.
  • Mentored new sales associates to contribute to store's positive culture.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Participated actively in weekly meetings sharing ideas that contributed directly towards improving operational efficiency across departments.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Implemented loss prevention strategies to minimize store shrinkage.
  • Coordinated promotional events, driving foot traffic to the store and boosting sales revenue.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Assisted in hiring and training new employees, fostering a collaborative team atmosphere.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.

Education

GED -

Saratoga Springs High School
Saratoga Springs, NY
2009

Skills

  • Departmental Procedures
  • Physical Stamina
  • Waste Reduction
  • Inventory Management
  • Product display
  • Decision-Making
  • Store Reset and Recovery
  • Workplace Safety
  • Critical Thinking
  • Sales floor organization
  • Merchandise Promotion and Display
  • Superior Work Ethic

Timeline

Meat Team Member

Market 32
07.2022 - Current

Cashier

Hannford
01.2021 - 03.2022

DTS Lead

Big Lots
08.2017 - 12.2020

GED -

Saratoga Springs High School

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Barbara Van Heck