BARBARA VAUGHANS-StephensON
Brooklyn,United States
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Front of House Staff
Inside Park
New York, NY
01.2022 - 03.2024
- Greeted customers warmly and answered any questions they had.
- Ensured that customers were seated comfortably, provided menus and took orders accurately.
- Maintained a clean and organized work environment throughout the day.
- Assisted in setting up tables for special events and functions.
- Provided excellent customer service to all guests while ensuring satisfaction with their dining experience.
- Performed cashier duties including taking payments and handling money transactions.
- Handled complaints professionally and efficiently to ensure customer satisfaction.
- Checked identification of customers when serving alcoholic beverages.
- Kept track of stock levels in order to ensure adequate supplies on hand at all times.
- Managed reservations by phone, email or other means as required.
- Processed take-out orders quickly and accurately while providing courteous customer service.
- Assisted in training new front of house staff members on proper procedures for greeting customers, taking orders, serving meals and cleaning up after guests.
- Monitored dining room activity to ensure compliance with health regulations.
- Maintained knowledge of menu offerings so that I could answer questions about ingredients or preparations methods confidently.
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
- Handled complaints, settled disputes and resolved customer conflicts.
- Worked with managers to report and resolve customer issues or concerns.
- Maintained safe food handling practices to prevent germ spread.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
Education
MSc - Security and Risk Management
University of Leicester
Leicester, West Midlands, United Kingdom01.2015
National Vocational Qualification of Jamaica (NVQ-J) Certificate - Business administration (Secretarial Skills Level 2)
The National Council on Technical and Vocational Education and Training (NCTVET)
03.2012
Certificate - Supervisory Management
Management Institute of National Development
09.2011
Certificate - National Vocational Qualification of Jamaica (NVQ-J) Certificate – Food Preparation (Level 1)
Human Employment and Resource Training (HEART) and The National Council on Technical and Vocational Education and Training (NCTVET)
01.2009
High School Diploma -
Mount Alvernia High school
Montego Bay, St JamesSkills
- Multi-tasking
- Verbal communication
- Written communication
- Human relations
- Microsoft Office Suite
- Leadership
- Analytical skills
- Attention to detail
- Organization
- Time management
- Confidentiality
- Integrity
- Dependability
- Professionalism
- Phone Etiquette
- Staff Coordination
- Building rapport
- Strong interpersonal skills
Timeline
Front of House Staff
Inside Park
01.2022 - 03.2024
MSc - Security and Risk Management
University of Leicester
National Vocational Qualification of Jamaica (NVQ-J) Certificate - Business administration (Secretarial Skills Level 2)
The National Council on Technical and Vocational Education and Training (NCTVET)
Certificate - Supervisory Management
Management Institute of National Development
Certificate - National Vocational Qualification of Jamaica (NVQ-J) Certificate – Food Preparation (Level 1)
Human Employment and Resource Training (HEART) and The National Council on Technical and Vocational Education and Training (NCTVET)
High School Diploma -
Mount Alvernia High school
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