Barbara Vaughn
Escalated Complaints Specialist
Portland,OR
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Escalated Complaints Specialist
Wells Fargo Corp.
12.2019 - 11.2023
- Analyzed complaint data to identify root causes, trends, issues and regulatory concerns.
- Assisted with complaint gap analyses and risk assessments.
- Conducted quality control reviews on complaint data and addressed results with colleagues to influence positive change.
- Tracked, monitored and worked with stakeholders to address issues identified through root cause analysis.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
Education
Bachelor of Science - Home Economics Education
Oregon State University
Corvallis, OR1968
Skills
- Professionalism
- Written Communication
- Stress Management
- Emotional Intelligence
- Analytical Skills
- Computer Literacy
- Interpersonal Skills
- Record Keeping
Timeline
Escalated Complaints Specialist
Wells Fargo Corp.
12.2019 - 11.2023
Bachelor of Science - Home Economics Education
Oregon State University
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