Barbara Velasco
Winchester,CA
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
5
5
years of professional experience
Work History
Patient Registration Coordinator
High Desert Psychological Services
08.2023 - Current
- Enhanced patient satisfaction by streamlining the registration process and reducing wait times.
- Improved patient experience through proactive problem-solving and empathetic communication skills.
- Streamlined communication between patients, medical staff, and insurance providers for smooth treatment coordination.
- Maintained strict compliance with HIPAA regulations, safeguarding patient confidentiality at all times.
- Provided exceptional customer service, addressing inquiries promptly and resolving concerns professionally.
- Ensured accurate patient information collection by implementing a thorough data verification system.
Patient Scheduling Coordinator
Heritage Victor Valley Medical Group
10.2022 - 08.2023
- Enhanced patient experience by efficiently scheduling appointments and managing daily calendars for multiple medical professionals.
- Managed high call volumes while maintaining exceptional accuracy in appointment scheduling.
- Fostered strong relationships with patients, ensuring a positive experience throughout their care journey.
- Collaborated with healthcare providers to maintain efficient schedules and optimize patient outcomes.
- Maintained up-to-date knowledge of insurance requirements, ensuring accurate information was provided to patients during the scheduling process.
Patient Referral Coordinator/Appointment Scheduler
Gracelight Home Health
08.2018 - 09.2022
- Enhanced patient experience by coordinating timely and efficient referrals to specialists.
- Collaborated with healthcare providers to ensure accurate and comprehensive referral documentation.
- Maintained strong relationships with referring physicians, resulting in increased referral volume.
- Streamlined referral processes for improved patient satisfaction and reduced wait times.
- Managed complex schedules for multiple healthcare providers, ensuring timely patient care and provider availability.
Education
Associate of Science - Clinical And Administrative Medical Assistant
San Joaquin Valley College
Hesperia, CA09.2013
Skills
- Administrative Support Experience
- Data Entry Expertise
- Documentation Accuracy
- Teamwork and Collaboration
Timeline
Patient Registration Coordinator
High Desert Psychological Services
08.2023 - Current
Patient Scheduling Coordinator
Heritage Victor Valley Medical Group
10.2022 - 08.2023
Patient Referral Coordinator/Appointment Scheduler
Gracelight Home Health
08.2018 - 09.2022
Associate of Science - Clinical And Administrative Medical Assistant
San Joaquin Valley College
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