Barbara Vick
Stuart,VA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level CSR position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Belks Dept Store
10.2019 - 04.2023
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Event Specialist
ECS
07.2004 - 08.2019
- Enhanced attendee experience by meticulously planning and executing event logistics.
- Ensured smooth event operations through diligent coordination with vendors and staff members.
- Boosted overall event attendance by implementing targeted marketing strategies.
- Developed engaging event programs, resulting in increased participant satisfaction and retention.
Customer Service Representative
Teletech@Home
02.2004 - 01.2008
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
Business Management
Brookestone College
Charlotte, NCSkills
- Product Merchandising
- Cash Handling
- Customer Complaint Resolution
- Customer Service
- Drawer management
- Payment Collection
- Guest Services
- Merchandise Restocking
- Refund handling
- Customer Satisfaction
- POS System Operation
- Product Knowledge
- Retail Merchandising
- Cash Management
- Data entry proficiency
- Customer inquiries
- Cash handling expertise
Certification
Customer Service
Sales
Telemarketer
Timeline
Customer Service Cashier
Belks Dept Store
10.2019 - 04.2023
Event Specialist
ECS
07.2004 - 08.2019
Customer Service Representative
Teletech@Home
02.2004 - 01.2008
Business Management
Brookestone College
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