Barbara Von Aulock
Customer Service Representative
Roswell,GA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
38
38
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Representative
Delta Dental of California
07.2025 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided exceptional customer support through effective communication and problem-solving techniques.
- Collaborated with cross-functional teams to address complex customer issues effectively.
Front Desk Receptionist
Pai Dental
Johns Creek, GA
10.2019 - 07.2021
- Managed patient scheduling and appointment confirmations to enhance clinic efficiency.
- Maintained accurate patient records using dental management software to support clinical documentation.
- Implemented improvements in office organization that enhanced overall workflow productivity.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Aquatics Supervisor
Lifetime Fitness Athletic
01.2011 - 01.2021
- Supervised daily operations of aquatic programs, ensuring compliance with safety regulations and standards.
- Monitored pool facilities for cleanliness, safety hazards, and equipment functionality to maintain operational excellence.
- Coordinated special events and programs, increasing community engagement and participation in aquatic activities.
- Responded efficiently to emergencies in the aquatics area, following established protocols to ensure the safety of all patrons.
Service Technician Dispatcher
Atlanta Dental Supply
Duluth, GA
04.2018 - 10.2019
- Initiate work orders, maintain contact with dental offices, service techs and sales reps throughout the day.
- Collaborate with management to maintain service fleet, including recalls and lease agreements.
- Work with equipment specialists, Parts Dept and In-house Repair to ensure timely and quality service.
Emergency Dispatcher
Chesley Brown Companies
Alpharetta, GA
03.2017 - 05.2018
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy.
- Cultivated client rapport by interfacing with callers to aid with medical emergencies.
Visual Merchandiser
The Container Store
Alpharetta, GA
08.2016 - 01.2018
- Created interior displays to promote products in alignment with corporate sales objectives.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored and replenished display inventory and restructured according to available stock.
- Updated pricing and signage to complete product displays and educate customers.
Manager
Supercuts
05.2015 - 08.2016
- Managed cash flow, business transactions, banking, and accounting processes.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Maintained general appointment calendar and set shift schedules.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
Fulton County School Bus Driver
Fulton Country Transportation
08.2009 - 06.2011
- Operated school buses safely, adhering to traffic laws and safety regulations.
- Conducted regular pre-trip inspections, ensuring vehicle readiness and safety compliance.
- Managed student boarding and disembarking, ensuring secure and timely transitions.
- Communicated effectively with parents and school staff regarding schedules and safety protocols.
Customer Service Representative
L'Oreal USA Research & Innovation
09.2005 - 09.2009
Salon Owner/Operator
Self - Clipper Club
06.1987 - 09.2005
- Managed daily salon operations, ensuring exceptional customer service and satisfaction.
- Coordinated appointment scheduling to maximize stylist efficiency and minimize wait times for clients.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Increased customer retention through exceptional service and consistent follow-up communication.
Education
Bachelor of Arts - Liberal Arts And Sciences
Dalton State College
Dalton, GA 08.2022 - Current
Associate of Arts - Computer Graphics
Raritan Valley Community College
Somerville, NJ06.1996
Skills
- First Aid/CPR
- Lifeguard Certification
- Commercial Drivers License
- PPO Training
- PG Team Training
- Chat Training