Barbara Walker
Statesboro,GA
Summary
Forward-thinking Manager with proven history of leadership, planning and problem solving. Adept collaboration with different teams to accomplish demanding objectives, motivate staff and organize resources. Systematic understanding of maintaining coverage for all operational needs.
Overview
1
1
year of professional experience
Work History
Assistant Manager
Swan Lake Camping and Mobile home Park
Tanner, AL
06.2019 - 03.2020
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Communicated regularly with customers to gain insights into their needs.
- Established processes for monitoring customer satisfaction levels.
- Facilitated interdepartmental communication by attending meetings or providing updates.
- Supervised daily operations
Assistant Manager, Hawthorn
Senior Independent Living
Charlotte, NC
09.2018 - 02.2020
- Residents were our very first Concern. We were taking care of residents in the same way and ways they would be cared for at home. We provided a loving and caring atmosphere. No job was too small or too large, we found answers and solutions for everyone.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives. We managed and trained students to serve and take care of the residents for their Dinner Hour. The rest of the meals were taken care of by the regular Day staff.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations, This included housekeeping, maintenance and any small things that came along we handled ourselves.
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
Education
Hospitality Management - Hotel And Restaurant Managagement
Fanshawe College
London, ON Canada04-1998
Skills
- Succession Planning
- Sales Strategies
- Money Handling
- Sales Reporting
- Negotiation
- Marketing tactics
- Policy administration
Affiliations
- I have a warm caring nature for others needs. I can put others needs before myself.
- I am energetic and organized in my thoughts and activities
- I listen well and control uncomfortable situations
- No job is too hard for me.
- I love being a servant to others needs.
Timeline
Assistant Manager
Swan Lake Camping and Mobile home Park
06.2019 - 03.2020
Assistant Manager, Hawthorn
Senior Independent Living
09.2018 - 02.2020
Hospitality Management - Hotel And Restaurant Managagement
Fanshawe College
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