Barbara Wallace
Powder Springs,Georgia
Summary
Successful contract administrator bringing skills in risk management, contract preparation and service coordination. Effective at handling simultaneous contract timelines and maintaining strict schedules. Expertise in streamlining quote-to-contract processes, ensuring compliance, and validating contract terms with a strong background in managing complex customer and vendor relationships. Proficient in Salesforce and adept at improving operational efficiencies through cross-functional collaboration and training.
Overview
26
26
years of professional experience
Work History
Solution and Contract Manager / Sales Management Support
Merative US, L.P.
01.2022 - 01.2024
- Managed a portfolio of quote requests and document production, ensuring timely delivery of sales deliverables while maintaining stringent quality and production standards
- Collaborated with cross-functional teams, including product management and finance, to streamline the quote-to-contract process, enhancing operational efficiency and adherence to compliance standards
- Conducted meticulous validation of contract terms, conditions, and pricing to ensure accuracy and alignment with product offerings and client agreements
- Delivered comprehensive training and guidance on internal systems, such as Salesforce, to optimize sales team productivity and support business continuity through effective customer service practices.
Customer Account Manager
IBM Global Financing
01.2010 - 01.2022
- Managed a portfolio of lease and loan accounts, collaborating with sales teams and stakeholders to meet the leasing needs of U.S
- State and local government clients
- Maintained a high standard of administrative support, facilitating marketing representatives and vendor operations, while ensuring precise generation and auditing of loan documentation
- Administered the timely resolution of client and partner inquiries, effectively coordinating billing activities and managing dispute resolution processes
- Contributed to team efficiency by reviewing and reconciling accounts receivable reports and training new staff on lease and loan procedures.
Billing Coordinator / Analyst
IBM Global Financing
01.1998 - 01.2010
- Conducted comprehensive audits of lease contracts, ensuring accurate and punctual billing and payment processes that met a stringent three-day vendor payment objective
- Managed all facets of customer accounts, effectively resolving billing and accounting discrepancies to maintain high levels of customer satisfaction
- Collaborated closely with customers and vendors, fostering strong relationships and ensuring the seamless execution of financial transactions
- Enhanced administrative efficiency by contributing to the development of system requirements and the simplification of reengineering processes.
Education
Candidate for Certification, Medical Billing and Coding -
Chattahoochee Technical College
Atlanta, GAAssociate degree, Finance and Banking -
Yorktown Business Institute
Landover, MarylandAssociate degree, Business Administration -
College of Staten Island
Staten Island, New YorkSkills
- Adobe Acrobat
- Microsoft Office Suite
- Salesforce
- DocuSign
- Medical Billing and Coding
- Data Entry
- Communication
- Problem Solving
- Teamwork
- Critical Thinking
- Contract Negotiation
- Attention to Detail
- Contract drafting
- Dispute Resolution
- Contract Administration
- Vendor relationships
Timeline
Solution and Contract Manager / Sales Management Support
Merative US, L.P.
01.2022 - 01.2024
Customer Account Manager
IBM Global Financing
01.2010 - 01.2022
Billing Coordinator / Analyst
IBM Global Financing
01.1998 - 01.2010
Candidate for Certification, Medical Billing and Coding -
Chattahoochee Technical College
Associate degree, Finance and Banking -
Yorktown Business Institute
Associate degree, Business Administration -
College of Staten Island
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