Summary
Overview
Work History
Education
Timeline
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Barbara Wamsley Anest

Daytona Beach,FL

Summary

Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.

Overview

29
29
years of professional experience

Work History

Stocking Associate

Walmart
Daytona Beach, FL
02.2025 - Current
  • Arranged product on shelves following merchandising guidelines.
  • Organized backroom areas, ensuring all items were properly stored and labeled.
  • Greeted customers and retrieved requested products to drive satisfaction.

AML/KYC Analyst

Citi
Jacksonville, FL
10.2021 - 02.2025
  • Prepared detailed documentation for all KYC reviews performed, including records of all customer interactions.
  • Identified potential issues related to AML and KYC compliance in accordance with applicable laws and regulations.
  • Performed due diligence investigations to verify customers' identity, background, and source of funds.

Client Account Manager

Citi
Jacksonville, FL
01.2015 - 10.2021
  • Managed client accounts and ensured customer satisfaction by providing timely responses to inquiries.
  • Created detailed reports for clients regarding their account activity, including revenue, usage.
  • Resolved conflicts between customers and other departments or personnel within the company when necessary.

Customer Service Representative

Citi
Jacksonville, FL
01.1998 - 01.2015
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Fraud Representative

Citi
Jacksonville, FL
01.1996 - 01.1998
  • Served as primary contact for fraud claim inquiries.
  • Participated in group discussions with team members to develop new ways to combat fraud.
  • Conducted reviews of flagged transactions and reports that showed potential suspicious activity.

Education

High School Diploma -

Wolfson High School
Jacksonville, FL
05-1987

Timeline

Stocking Associate

Walmart
02.2025 - Current

AML/KYC Analyst

Citi
10.2021 - 02.2025

Client Account Manager

Citi
01.2015 - 10.2021

Customer Service Representative

Citi
01.1998 - 01.2015

Fraud Representative

Citi
01.1996 - 01.1998

High School Diploma -

Wolfson High School

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Barbara Wamsley Anest