Barbara Warfield
Pearland
Summary
Proven expertise in medical office administration and patient care coordination, honed at St Luke’s Patients Medical Center. Excelled in enhancing patient satisfaction and streamlining unit workflow through effective communication and strong organizational skills. Demonstrated ability in EMR/EHR systems and customer service, contributing to improved operational efficiency and patient experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Unit Secretary
St Luke’s Patients Medical Center
10.2018 - Current
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
Office Administrative Assistant
St Luke’s Wound Care
10.2018 - 12.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Education
Business - Business Administration
Texas Southern University
Houston, TX06.1993
Skills
- Incoming Call Reception
- Customer Service
- Strong Organization
- Telephone reception
- Patient chart maintenance
- Incoming Call Management
- Patient Scheduling
- EMR / EHR
- Medical office administration
- Medical Records Maintenance
Certification
- Basic Life Support (BLS) Certification - American Heart Association.
- Basic Life Support Certification (BLS)
- First Aid Certification
Timeline
Unit Secretary
St Luke’s Patients Medical Center
10.2018 - Current
Office Administrative Assistant
St Luke’s Wound Care
10.2018 - 12.2020
Business - Business Administration
Texas Southern University
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