BARBARA WASHINGTON
Hanover,MD
Overview
26
26
years of professional experience
Work History
Task Force Hospitality Consultant
Strategic Solution Partners
07.2024 - Current
- Provide contracted hotel leadership and oversight to achieve results specified by hotel ownership group or hotel corporate client.
Intelligence Community Security Monitor
Amentum
03.2024 - 11.2024
- Top Secret clearance to monitor assigned posts or escort approved persons into secure locations.
General Manager
Brittain Hotels and Resorts
10.2022 - 10.2023
- Improved guest satisfaction scores within first 90 days.
- Successfully passed annual property Quality Assurance Audit.
- Consistently received 100% DHEC inspection score for all food outlets.
- Rolled out new Property Management System and initiatives as scheduled.
- Successfully completed rollout of new property management system initiatives.
- Initiated and completed non-budgeted guestroom lock replacement/retrofit for greater safety and security.
- Wrote SOPs to improve efficiency and service delivery.
Task Force General Manager
Hotel Profitability Advisors
05.2021 - 09.2022
- Provided leadership and oversight of total hotel operations to meet specific client goals, objectives, and results for a specified time.
Complex Director of Rooms Operations
Wyndham Hotels
03.2013 - 07.2020
- Strategically led Room Operations Division for three hotels to meet or exceed Wyndham brand standards.
- Created guest satisfaction tracking program to maintain 90% or above overall score.
- Wrote SOPs for processes, procedures, and reoccurring annual events resulting in dynamic execution and customer satisfaction.
- Met or exceeded budgeted financial goals each year through checkbook accounting.
- Resolved peak season staffing shortages with hospitality students in Housekeeping from Beijing and front desk J1 hospitality graduates/
- Mentored, developed and promoted new leaders.
Assistant Director of Environmental Services
Compass/Crothall Healthcare
01.2011 - 02.2013
- Improved patient satisfaction scores (HCAPS) from 66% to 76% within three quarters.
- Successfully passed Joint Commission Review inspection with no citations or violations.
- Improved staff performance significantly through hiring and training.
- Promoted in less than six months.
Assistant General Manager
Aloft Hotel
03.2010 - 09.2010
- Managed daily hotel operations to meet/exceed Starwood brand standards.
- Resolved payroll and daily bank deposit issues within first 60 days.
- Created inventory controls and purchasing process to improve profits.
- Improved guest satisfaction scores by implementing staff training programs.
Director of Operations
Hotel ZaZa Museum District
01.2008 - 11.2009
- Promoted twice.
- Improved F&B overall operations through process revision and enhancements resulting in $400,000 annual savings.
- Revamped linen purchase program which generated $100,000 annual savings.
- Implemented housekeeping "Self Inspection" Program which improved guest ratings for cleanliness to 90% or above consistently.
- Improved Front Desk operation and service delivery through leadership development and staff training enhancements.
Opening General Manager
White Lodging
04.2007 - 12.2007
- Compiled Opening budget, Sales and Marketing plan.
- Established community and comp set relations.
- Set up vendors and purchases of initial inventories.
- Set up restaurant and banquet operations (i.e. name, concept, menus, inventory, et al)
- Hired opening team and set up training.
Opening Resident Manager
White Lodging - Louisville Marriott Downtown
10.2004 - 03.2007
- Opening Room Operations Division Leader- 616 Rooms
- Hotel awarded Marriott's "Hotel Opening of the Year".
- As hotel's "Guest Satisfaction Champion", led hotel to #1 Convention Hotel ranking in Marriott's network 2004-2007.
- Featured on company's website "Career Success" permanent page.
- Regularly tapped to be involved in Corporate initiatives and pilots.
- Mentored and promoted new leaders - hourly to manager, manager to department head.
Resident Manager
White Lodging
01.2002 - 10.2004
- Nominated "Manager of the Year" for White Lodging.
- Successfully piloted Corporate "Leadership Development II" initiative.
- As hotel's "Guest Satisfaction Champion", led hotel to #1 Convention Hotel in Marriott's network 2002-2004.
- Crossed trained with Director of F&B to master all aspects of each F&B department.
- Mentored and promoted multiple managers.
General Manager
Marriott International
05.1999 - 09.2001
- Hotel selected to be Region's training hotel for new General Managers.
- Maintained Gold Hotel ranking, brand's highest ranking.
- Awarded highest Regional hotel ranking for Guest Satisfaction at 93%.
- Received 100% General Manager score on Associate Opinion Survey.
- Achieved 60% Extended Stay occupancy to budgeted 56%.
Timeline
Task Force Hospitality Consultant
Strategic Solution Partners
07.2024 - Current
Intelligence Community Security Monitor
Amentum
03.2024 - 11.2024
General Manager
Brittain Hotels and Resorts
10.2022 - 10.2023
Task Force General Manager
Hotel Profitability Advisors
05.2021 - 09.2022
Complex Director of Rooms Operations
Wyndham Hotels
03.2013 - 07.2020
Assistant Director of Environmental Services
Compass/Crothall Healthcare
01.2011 - 02.2013
Assistant General Manager
Aloft Hotel
03.2010 - 09.2010
Director of Operations
Hotel ZaZa Museum District
01.2008 - 11.2009
Opening General Manager
White Lodging
04.2007 - 12.2007
Opening Resident Manager
White Lodging - Louisville Marriott Downtown
10.2004 - 03.2007
Resident Manager
White Lodging
01.2002 - 10.2004
General Manager
Marriott International
05.1999 - 09.2001
Summary
Accomplished hospitality Executive with comprehensive hotel experience. Brands include Marriott, Hilton, Starwood, Wyndham, Independent Four Diamond Luxury Hotel, and a Resort. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities. Seeking Executive leadership role, geographically close to home, with company that values people and high competency.
Skills
- Strategic planning and analysis
- Operations management
- Guest services management
- Staff training and development
- Property management systems
- Teamwork and collaboration
- Microsoft office proficiency
Similar Profiles
Evelyn JonesEvelyn Jones
Task Force Housekeeping Manager at Strategic Solution PartnersTask Force Housekeeping Manager at Strategic Solution Partners
Kathrina FrancoKathrina Franco
Task Force Leader at Strategic Solution PartnersTask Force Leader at Strategic Solution Partners
Rebecca CaouetteRebecca Caouette
Task Force Manager at Strategic Solution PartnersTask Force Manager at Strategic Solution Partners