Barbara Wasner
Ogden,United States
Summary
Dynamic professional with extensive experience in customer support and team collaboration at Evanston Regional Hospital. Proven ability to enhance patient satisfaction through effective communication and detail-oriented service. Skilled in cash handling and problem-solving, consistently delivering exceptional service and maintaining a welcoming environment. Committed to continuous improvement and employee development.
Overview
21
21
years of professional experience
Work History
Front Desk Receptionist
Evanston Regional Hospital
Evanston, WY
12.2024 - 05.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
EVS Supervisor
Ogden Regional Medical Center
Ogden, UT
08.2021 - 11.2024
- Addressed customer concerns promptly, demonstrating commitment to exceptional service delivery in all aspects of environmental services management.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement and professional development opportunities.
- Conducted regular inspections of facilities to ensure compliance with regulatory standards and maintain cleanliness levels.
- Enhanced patient satisfaction scores with thorough and consistent environmental sanitation practices.
- Trained and mentored all new personnel to maximize quality of service and performance. I worked with them, to show them what I expected.
Sales Associate
Walmart
St. Joseph, MO, And Utah Stores
04.2004 - 07.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- I worked in St. Joseph, Mo in the Jewelry Dept, Accessories, Photo Lab, Hardware Manager, Pharmacy cashier.
- Utah Stores- South Jordan Super Center- Photo Lab, Cashier
- Midvale Super Center- Jewelry, Accessories, Shoes, Ladies wear, Fitting room, Cashier, Backroom Receiver
- Saratoga Spring Super Center- Shoes, Ladies wear, Cash Office, Toys
- Herriman Neighborhood Market- Helped build the store from ground up, worked in the Cash Office, Backroom receiver
- Draper Neighborhood Market- Personnel, Backroom receiver
- I enjoyed working in different areas, to expand my knowledge of the store.
Education
Family Science
Brigham Young University
Provo, UTFamily/Child Development
Ricks College
Rexburg, ID05-1987
Skills
- Customer support
- Detail-oriented
- Effective time management
- Effective communication
- Cash handling
- Telephone etiquette
- Team collaboration
- Problem-solving skills
- File organization
Timeline
Front Desk Receptionist
Evanston Regional Hospital
12.2024 - 05.2025
EVS Supervisor
Ogden Regional Medical Center
08.2021 - 11.2024
Sales Associate
Walmart
04.2004 - 07.2018
Family Science
Brigham Young University
Family/Child Development
Ricks College