Barbara Weisenborn
Sylva,NC
Summary
Dynamic Catering Manager with 8 years of experience in leadership roles. Skilled motivator dedicated to streamlining day-to-day operations with eye on larger profit goals. Outstanding attention to detail and high standards for smooth event outcomes.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Water Safety Instructor
Aquatots Swim Centre
- Taught emergency response and rescue protocols for water safety.
- Collaborated with other instructors to develop new teaching strategies, resulting in more effective swim lessons.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Taught daily swim instruction to students varying in ages and skill levels.
- Provided positive reinforcement and motivation to increase student confidence and performance.
- Instructed students in water safety techniques.
- Followed federal and state water safety rules throughout activities.
- Established strong rapport with students and parents alike, fostering a positive learning environment within the pool facility.
Closing Manager/Server/bartender
George's Bar & Restaurant
- Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
- Oversaw daily cash deposits ensuring funds were accounted correctly resulting in increased accuracy.
- Enhanced communication and partnership between staff and vendors.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Increased customer satisfaction at the end of the day by maintaining exceptional standards of service during closing hours.
- Ensured a smooth transition between shifts by effectively communicating with incoming managers and staff members.
Server
Rena's Italian Fishery and Grill
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Increased wine sales by effectively communicating the unique characteristics and flavor profiles of various wine selections.
- Facilitated private tasting events for clients, showcasing a curated selection of wines tailored to their preferences.
Lead Server/ Catering Coordinator
Uncle Jacks Steak House
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction .
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Provided valuable feedback on potential improvements to restaurant operations based on firsthand experience as a lead server.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Provided exceptional customer service throughout the entire event lifecycle, from inquiry to post-event followup.
- Communicated customer feedback and complaints to team members to promote proper resolution.
- Facilitated regular team meetings to discuss challenges, successes and strategies.
- Coordinated with other departments to provide smooth execution of sales initiatives.
- Proactively addressed potential issues during event planning stages minimizing last-minute changes/cancellations and preserving client trust.
- Established strong relationships with vendors, negotiating favorable contracts and securing high-quality products and services at competitive prices.
House Painter/ Construction Helper
Greenway Services
Server
Brio Tuscan Grill
02.2024 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Lifeguard Manager
Us Pools
04.2023 - 09.2023
- Ensured compliance with all relevant regulations and industry standards by conducting regular audits of operational procedures.
- Promoted a positive work environment, resulting in higher employee satisfaction and retention rates.
- Streamlined facility operations by establishing clear communication channels between staff members.
- Developed strong relationships with local emergency services, improving collaboration during critical incidents.
Catering Staff Member
Holy Smokes Bbq
07.2017 - 10.2018
- Provided excellent service under high-pressure situations, ensuring smooth event operations.
- Proactively resolved customer concerns or issues, maintaining a high level of client satisfaction.
- Demonstrated flexibility in handling diverse catering needs, from small gatherings to large corporate events.
- Increased efficiency by assisting in equipment setup, breakdown, and maintenance during events.
- Collaborated with team members to create memorable experiences for clients and guests.
- Improved operational efficiency through effective communication with kitchen staff and event coordinators.
Customer Service Executive
Restore Atlanta Construction
10.2015 - 12.2016
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Associate Of Applied Arts - Outdoor Leadership
Southwestern Community College
Sylva, NCBachelor Of Applied Arts And Science - Nursing
Georgia Gwinnett College
Lawrenceville, GASkills
- Team building exercises
- Swimmer rescue
- Adaptive teaching strategies
- Lifeguard training
- Community outreach initiatives
- Emergency response planning
- Record keeping
- Public speaking experience
- Relationship building
- Conflict resolution
- Incident reporting
- First and CPR instruction
- Emergency procedures
- Strong leadership
- Positive reinforcement techniques
- Teamwork
- Multitasking Abilities
- Reliability
Accomplishments
- Collaborated with team of Number in the development of Project name.
- Supervised team of Number staff members.
- Documented and resolved Issue which led to Results.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Result by completing Task with accuracy and efficiency.
Certification
Wilderness First Responders Certification and CPR/AED
SOLO outdoors 2024 March
Timeline
Server
Brio Tuscan Grill
02.2024 - Current
Lifeguard Manager
Us Pools
04.2023 - 09.2023
Catering Staff Member
Holy Smokes Bbq
07.2017 - 10.2018
Customer Service Executive
Restore Atlanta Construction
10.2015 - 12.2016
Water Safety Instructor
Aquatots Swim Centre
Closing Manager/Server/bartender
George's Bar & Restaurant
Server
Rena's Italian Fishery and Grill
Lead Server/ Catering Coordinator
Uncle Jacks Steak House
House Painter/ Construction Helper
Greenway Services
Associate Of Applied Arts - Outdoor Leadership
Southwestern Community College
Bachelor Of Applied Arts And Science - Nursing
Georgia Gwinnett College
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