Barbara Welsh

• Responsible for over 35 MIL in revenue and budgets each year
  
• Oversee 6 centers to help with Building an environment of teams, integrity, patient/colleague safety, quality care, continuous improvement, reward and recognition at the center level. Everyday goal to have orange book values amongst the centers
• Lead multiple projects in various business functions.
• Work cross-functionally within patient care department and quality team.
• Develop updated policies procedures.
• Revise SOP's to ensure best practices.
• Manage daily operational effectiveness within patient care support division.
• Provide direct supervision to multiple teams.
• Monitor and report on program statistics and metrics.
• Facilitate meetings with clients to resolve conflicts.
• Forms strategic partnership with clients by developing a working knowledge of their business goals, technical challenges and infrastructure configurations to ensure an outstanding customer experience.
• Establish and maintain a role as advisor to clients and colleagues.
• Present new ideas and innovations to client to upsell and enhance our services to boost our business.
• Develop the relationship with clients through regular meetings/conference calls to review service quality and ensure they are receiving maximum benefit from Concentras Occ med services
• Works with Client Services to solve complex support issues effectively.
• Determines most effective method of problem resolution by utilizing internal resources when necessary.
• Determines most effective method of problem resolution by utilizing internal resources when necessary.
• Participates in client quarterly reviews, attends annual Plan Of Action meetings and other travel as needed.
• Plan milestones and track progress/ create action items when needed for accountability.
• Improved operational efficiency by identifying bottlenecks in workflows and implementing targeted solutions.
• Develops colleague success with training, I trained one of our top performing centers Center operations Director (Columbia) who has been a center of excellence twice

• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• day operations of 60,000 square feet of a retail environment

· Talent Manager for 150 Associates, including 3 Assistant Retail Operations Directors, 1 Human Resources Coordinator and 12 Team Leaders.

· Responsible for 30,000,000 million dollars in sales yearly.

· Decreased payroll expenditure by 1.5% yearly by implementing effective scheduling, assessing weekly needs of and monitoring overall productivity of associates.

· Cut supply cost by $20,000 in one year by

· Talent Development and Succession planning; developed 12 associates into well performing leaders.

· Participated in a cross functioning team to create and operationalize Guiding Principles for the company (One Family, Serve Tenaciously, Execute with Excellence).

· Increased associate engagement scores by 20 percentage points in two years and was asked to speak on the Wakefern Engagement Panel at the annual conference.

· Maintain high standards of customer service to provide an excellence customer experience.