Barbara Wetzel
Bethel,OH
Summary
Office administrator with hands-on experience supporting claims, invoice processing, AP/AR, and records control. Improves office workflow by reducing discrepancies, organizing payment collections, maintaining accurate documentation, and resolving customer concerns quickly. Brings steady support to fast-paced environments through accuracy, coordination, and strong service.
Overview
9
9
years of professional experience
Work History
Office Administrator
Caliber Collision
02.2026 - Current
- Managed office operations to ensure smooth workflow and compliance with company policies.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Maintain documentation of current claim files and use estimating platforms to create accurate claim estimates.
- Reviewed claims to identify discrepancies and clarified deductible coverage.
- Work independently to solve problems with insurance claims, scheduling, and customer issues.
Administrative Assistant
DaVita
09.2022 - 02.2026
- Supported monthly medication counts, updated patient information for end-stage renal disease, answered patient and doctor calls, and assisted facility administrator with employee file updates to ensure accurate and timely information.
- Maintained accurate records through diligent data entry and database updates, safeguarding essential company information.
- Answered multi-line phone system, routed calls, delivered messages to staff, and greeted visitors.
- Managed office supply inventory by ordering needed items before shortages affected workflow.
- Protected confidential information by following privacy policies and using secure filing procedures.
- Streamlined file organization by maintaining records and archiving outdated documents, enhancing retrieval efficiency.
- Provided strong customer service by responding quickly to client questions, resolving concerns, and building positive working relationships.
Personal Loan Specialist
OneMain
01.2022 - 09.2022
- Assisting customers by listening and providing friendly, fast, and affordable financing in their time of need.
- Informed customers of loan application requirements and deadlines.
- Along with processing loans, we also help teach customers about credit, introduce optional insurance products, and conduct collection activities that comply with all laws and regulations.
Administrative Assistant
Honda East
07.2017 - 01.2022
- Assisted customers and coworkers with various inquiries and tasks to support daily operations at a busy dealership.
- Processed weekly payroll, managed used car inventory, created and closed repair orders, answered multi-line phone calls, coordinated customer appointments and payments, resolved issues, scheduled cashiers, ordered office supplies, and maintained filing system.
Education
High school or equivalent -
Bethel Tate High School
Bethel, OH05-1977
Medical Billing And Coding
Cincinnati State Technical And Community College
Cincinnati, OH11-2026
Skills
- Invoice processing
- Accounts receivable
- Insurance documentation
- Document management
- Patient information management
- Data entry
- Multitasking and organization
- Attention to detail
- Customer service
- Problem-solving
Personal Information
Timeline
Office Administrator
Caliber Collision
02.2026 - Current
Administrative Assistant
DaVita
09.2022 - 02.2026
Personal Loan Specialist
OneMain
01.2022 - 09.2022
Administrative Assistant
Honda East
07.2017 - 01.2022
High school or equivalent -
Bethel Tate High School
Medical Billing And Coding
Cincinnati State Technical And Community College