Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Barbara Whitaker

Naugatuck

Summary

Dynamic professional with extensive experience in healthcare administration and human resources, notably as Owner/Manager at Whitaker Homemaker and Companion Services, LLC. Proficient in strategic planning and regulatory compliance, alongside strong leadership and adept relationship management abilities. Successfully implemented performance improvement strategies, enhancing patient satisfaction and operational efficiency.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Owner/Manager

Whitaker Homemaker and Companion Services, LLC
Naugatuck
02.2024 - Current
  • Establish and implement agency policies, procedures, and goals.
  • Oversee daily operations including scheduling, intake, and service delivery.
  • Manage budgets, financial planning, and revenue cycle.
  • Ensure proper licensing, certification, and accreditation (e.g., Medicare, state agencies).
  • Maintain compliance with local, state, and federal home health care regulations.
  • Monitor and ensure documentation meets payer and legal standards.
  • Oversee internal audits and performance improvement initiatives.
  • Develop referral networks with hospitals, physicians, and community partners.
  • Implement marketing strategies to grow patient census.
  • Build relationships within the healthcare and senior care community.
  • Monitor the quality of care provided to patients.
  • Address patient and family concerns.
  • Implement care standards and patient satisfaction initiatives.
  • Proven experience in healthcare administration or home health care.
  • Knowledge of CMS (Centers for Medicare & Medicaid Services) regulations.
  • Strong leadership, organizational, and communication skills.
  • Ability to manage budgets and lead strategic planning.

Human Resources Generalist

City of Waterbury Board of Education
Waterbury
04.2023 - 09.2023
  • Perform complex and sensitive professional-level work in areas of employee relations, recruitment, selection, classification, compensation, grievance, staff training and development, personnel policy development, disciplinary procedures, and coaching and counseling management.
  • Apply modern human resources policies and procedures; working knowledge of legal issues pertaining to employment, including but not limited to, equal employment and affirmative action concepts and terminology, ADA, FMLA, minimum wage, sexual harassment laws.
  • Provide strategic advice to stakeholders on communications strategy and other online communications tools, and coordination.
  • Prepare communications such as the development of special reports, etc. within assigned areas and respond in oral and written form to requests for information by determining the nature of the information required and assembling the material using the appropriate format and style based on needs and organization.
  • Address a wide variety of highly complex projects in an assigned area within the Office and recommend solutions to project problems of an especially complex, difficult, or sensitive nature.
  • Analyze statistical data for trends and assist in the development of reports detailing program trends and accomplishments and maintain and analyze project data in systems.

Executive Assistant the Mayor

City of Waterbury
Waterbury
08.2022 - 04.2023
  • Provided executive level support and acted as liaison for The Mayor’s Office with all stakeholders’ interactions for local, state, and federal agencies as well as fostering close working relationships with the Deputy Administrator, Executive staff, City Council, department heads and staff, various community leaders in schools, businesses and public agencies, and media representatives, requiring a high degree of confidentiality and discretion in a publicly sensitive environment.
  • Supported and assisted the mayor by performing executive management functions of The Mayor's office on a variety of issues including researching and responding to questions from citizens regarding City projects, plans and initiatives.
  • Oversaw administrative team to ensure that Mayor's appointments, meetings, and appearances, maintained a disciplined, organized schedule and that arranged travel itinerary and reservations, processed documents for advance travel money and reimbursement of business expenses, as well as scheduled appointments and travel arrangements were well managed and timely.
  • Provided strategic advice to stakeholders on communications strategy and other online communications tools, press releases, print publications, and event planning and coordination.
  • Prepared communications such as the development of mission statements, special reports, etc. within assigned areas and responded in oral and written form to requests for information by determining the nature of the information required and assembling the material using the appropriate format and style based on needs and organization.
  • Interpreted regulations for the States, field offices, and professional organizations with respect to analysis and implementation of comprehensive program activities relating to the multifaceted initiatives required by various program legislation and directives.
  • Addressed a wide variety of highly complex projects in an assigned area within the Office and recommend solutions to project problems of an especially complex, difficult, or sensitive nature.
  • Reconciled project allotments with finance and accounting records and developed annual forecast of projected income and expenditures and prepared and presented a variety of reports, briefings, summaries.
  • Analyzed statistical data for trends and assisted in the development of reports detailing program trends and accomplishments and maintained and analyzed project data in financial management and other systems.
  • Prepared financial data related to projects, oversaw scopes of work, and determined schedules and assisted in developing project budgets and monitored expenditures of funds to ensure that costs are within approved budgets.

Executive Assistant the First Selectman

Town of Middlebury
Middlebury
06.2003 - 04.2022
  • Provided executive level support and acted as liaison for First Selection’s Office with all stakeholders’ interactions for local, state, and federal agencies as well as fostering close working relationships with the Deputy, Executive staff, City Council, department heads and staff, various community leaders in schools, businesses and public agencies, and media representatives; requiring a high degree of confidentiality and discretion in a publicly sensitive environment.
  • Supported and assisted the First Selectman’s Office by performing executive management functions of the office on a variety of issues including researching and responding to questions from citizens regarding City projects, plans and initiatives.
  • Oversaw administrative team to ensure that First Selectman’s appointments, meetings, and appearances, maintained a disciplined, organized schedule and arranged travel itinerary and reservations, processed documents for advance travel money and reimbursement of business expenses, and scheduled appointments and travel arrangements were well managed and timely.
  • Provided strategic advice to stakeholders on communications strategy and other online communications tools, press releases, print publications, and event planning and coordination.
  • Prepared communications such as the development of mission statements, special reports, etc. within assigned areas and responded in oral and written form to requests for information by determining the nature of the information required and assembling the material using the appropriate format and style based on needs and organization.
  • Interpreted regulations for the States, field offices, and professional organizations with respect to analysis and implementation of comprehensive program activities relating to the multifaceted initiatives required by various program legislation and directives.
  • Addressed a wide variety of highly complex projects in an assigned area within the Office and recommend solutions to project problems of an especially complex, difficult, or sensitive nature.
  • Reconciled project allotments with finance and accounting records and developed annual forecast of projected income and expenditures and prepared and presented a variety of reports, briefings, summaries.
  • Analyzed statistical data for trends and assisted in the development of reports detailing program trends and accomplishments and maintained and analyzed project data in financial management and other systems.
  • Prepared financial data related to projects, oversaw scopes of work, and determined schedules and assisted in developing project budgets and monitored expenditures of funds to ensure that costs are within approved budgets.

Education

Master of Arts - Leadership

University of Oklahoma
Norman, OK
01.2022

MBA - Project Management

Post University
Waterbury, CT
01.2020

Skills

  • MS Teams and Zoom
  • Adobe Creative Suite
  • SharePoint and MS Office
  • Smart Vault
  • HTML design
  • Social media management
  • Lawson and Frontline
  • Crystal Reports and Access
  • Learning management systems
  • Policy writing
  • Performance improvement strategies
  • Employee relations and development
  • Strategic communication
  • Team leadership and oversight
  • Problem solving techniques
  • Effective communication skills
  • Relationship building strategies
  • Project coordination and management
  • Conflict resolution techniques
  • Bidding process management
  • Business administration principles
  • Staff management and hiring
  • Budget administration strategies
  • Competitive analysis techniques
  • Crisis management strategies
  • Human resources practices
  • Partnership development strategies
  • Process optimization methods
  • KPI management practices
  • Strategic planning processes
  • Regulatory compliance knowledge
  • Customer relations management
  • Administrative oversight functions
  • Hiring and staffing processes
  • Growth strategy implementation techniques
  • Small business operations expertise
  • Life cycle project management skills

Certification

SHRM Certified Professional, 2018

Timeline

Owner/Manager

Whitaker Homemaker and Companion Services, LLC
02.2024 - Current

Human Resources Generalist

City of Waterbury Board of Education
04.2023 - 09.2023

Executive Assistant the Mayor

City of Waterbury
08.2022 - 04.2023

Executive Assistant the First Selectman

Town of Middlebury
06.2003 - 04.2022

Master of Arts - Leadership

University of Oklahoma

MBA - Project Management

Post University

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