Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

BARBARA WILCOX

Panama City

Summary

Results-driven Service Advisor with a proven track record in customer service and operations management. Skilled in problem-solving and effective communication, enhancing service delivery and ensuring customer satisfaction. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

33
33
years of professional experience

Work History

Service Advisor

Ag Pro Companies LLC
Madison
02.2023 - 07.2025
  • Assisted customers with equipment inquiries and service recommendations.
  • Scheduled service appointments and managed daily workflow for technicians.
  • Communicated effectively with clients to address concerns and provide solutions.
  • Collaborated with parts department to ensure timely availability of components.
  • Maintained accurate customer records and service histories in the system.
  • Explained service options and pricing to customers transparently and clearly.
  • Monitored service progress and followed up with clients post-service visit.

Customer Service Representative

Wrecker 1/Bulldog Towing & Recovery
McDonough
10.2015 - 09.2022
  • Resolved customer complaints through effective communication and problem-solving.
  • Maintained accurate records of customer interactions and transactions.
  • Collaborated with team members to enhance service delivery efficiency.
  • Established relationships with agency representatives to complete towing jobs efficiently and according to procedures.
  • Provided prompt, safe and courteous towing services.

Operations Manager

Sosebee's Wrecker Service
Atlanta
02.1992 - 02.2015
  • Oversaw daily operations of towing and recovery services.
  • Managed scheduling and dispatching of wrecker service personnel.
  • Coordinated training programs for new employees on safety protocols.
  • Developed operational procedures to enhance workflow efficiency.
  • Maintained inventory of equipment and supplies for service readiness.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.

Education

School For The Towing & Recovery Industry

Wreckmaster
01-2009

High School Diploma -

Riverdale High School
Riverdale, GA
06-1990

Business Administration and Management

Georgia State University
Atlanta, GA

Skills

  • Customer relationship management
  • Service appointment scheduling
  • Equipment maintenance
  • Technical problem solving
  • Parts ordering
  • Communication skills
  • Proficient in Microsoft Office, PFW
  • Experience with filing John Deere Warranties
  • Workflow management

Affiliations

  • Volunteered to work the Buckarama twice with Ag Pro
  • Volunteered to work the Fisharama once with Ag Pro
  • Volunteered to work the Atlanta Motor Speedway race once with Ag Pro
  • Volunteered to work the Newton County, GA Rodeo once with Ag Pro

References

References available upon request.

Timeline

Service Advisor

Ag Pro Companies LLC
02.2023 - 07.2025

Customer Service Representative

Wrecker 1/Bulldog Towing & Recovery
10.2015 - 09.2022

Operations Manager

Sosebee's Wrecker Service
02.1992 - 02.2015

School For The Towing & Recovery Industry

Wreckmaster

High School Diploma -

Riverdale High School

Business Administration and Management

Georgia State University

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