BARBARA WILLIAMS
Columbia,SC
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Supervisor of Customer Service
Metropolitan Atlanta Rapid Transit Authority
05.2023 - 07.2024
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Assisting with policy development and ensuring implementation
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Effectively communicate team assignments, projects, and problems, actionable items, milestones, program issues under review, deadlines, and completion expected dates.
- Provided direct technical assistance and coached personnel as needed
- Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Radio Room Dispatcher
Metropolitan Atlanta Rapid Transit Authority
06.2018 - 04.2022
- Documented facility and equipment issues, assigned extra buses to eliminate delays, and reported recurring problems
- Interpreted and implemented management policies, and reported hazardous conditions and recurring problems.
- Tracked and monitored vehicle performance and maintenance.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Enhanced emergency response times by efficiently coordinating with first responders and accurately relaying critical information.
- Maintained accurate records of all dispatch calls, ensuring accountability and enabling thorough incident reviews.
- Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
- Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Maintained updated and detailed records of calls in physical and electronic database.
- Directed dispatching, routing, and tracking of 786 fleet vehicles.
Acting Superintendent of Bus Communications
Metropolitan Atlanta Rapid Transit Authority
07.2019 - 02.2022
- Monitored and supervised bus movements and schedules through computer-generated displays and verbal reports
- Utilized MARTA Communications System to report facility issues and emergencies
- Managed employee performance and development
- Communicated adverse street conditions and established re-routes as necessary
- Managed 24 workers when performing duties in line with local and national building codes in construction.
- Enforced rigorous safety procedures during daily operations, creating a safe working environment for all personnel involved in the project''s execution process.
- Communicated effectively with clients throughout each stage of the project for transparency regarding progress updates as well as addressing any concerns raised promptly.
- Resolved conflicts efficiently among team members, fostering a positive work environment that contributed to successful outcomes.
- Championed continuous improvement initiatives within the organization, introducing new methodologies to increase productivity and reduce overall project costs.
- Streamlined administrative processes, introducing digital solutions that reduced paperwork and increased efficiency.
- Boosted staff morale and performance through effective leadership and professional development opportunities.
- Investigated and reported on accidents, injuries and near-miss incidents.
- Trained workers in proper methods, equipment operation and safety procedures.
- Administered disciplinary actions to workers violating safety regulations and company policies.
- Communicated with stakeholders on job milestones.
- Optimized resource allocation to minimize delays and maximize project success.
- Improved client satisfaction by providing clear explanations of audit findings and recommendations for improvement.
Professional Bus Operator/Divisional Dispatcher
Metropolitan Atlanta Rapid Transit Authority
01.2016 - 06.2018
- Reported accidents and incidents promptly and communicated effectively with passengers on routes and fares
- Handled conflict resolution with passengers and attended safety meetings for injury prevention
- Collaborated with Superintendents, Dispatchers, and Revenue to provide excellent customer service.
- Increased rider retention through courteous and professional interactions with passengers, addressing their concerns and answering questions.
- Participated in ongoing training programs to stay current on industry trends, safety guidelines, and company policies.
- Improved route performance by contributing feedback during regular meetings with supervisors regarding potential improvements or challenges faced on specific routes.
- Maintained accurate records of daily mileage, fuel consumption, fares collected, and other operational data as required by management.
- Demonstrated exceptional driving skills in various weather conditions, ensuring passenger safety during adverse situations.
- Assisted disabled passengers, ensuring comfortable boarding, seating, and disembarking from the bus.
- Transported passengers safely along prescribed routes according to tight schedules.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Maintained Commerical Driver License driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Checked vehicle daily for maintenance needs, personally handled common upkeep and reported serious concerns to supervisor.
Business Office Associate
Pars Car Sales
06.2014 - 09.2015
- Assisted with daily business transactions including payments and cash drawer reconciliation
- Produced financial reports adhering to accounting principles and maintained an Excel-based accounting system with controls for risk management
- Verified, allocated, and documented vehicle transactions processed Motor Vehicle Tags and Titles using Akrona software
- Checked license statuses via the Georgia DDS system.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Developed knowledge of company products and services to make suggestions according to customer needs.
- Drafted professional memos, letters, and marketing copy to support business objectives and growth.
- Provided comprehensive support during audits, preparing necessary documentation for review by external agencies.
- Supported management in decision-making with accurate financial reports and data analysis.
- Maintained confidentiality by securely managing sensitive documents and information.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Gathered, organized and input information into digital database.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Administrative Assistant I
City of Birmingham
06.2009 - 01.2013
- Managed employee injury cases (IWP, Worker's Compensation, Modified/Limited Duty) confidentially and in compliance with HIPAA regulations
- Coordinated with employees, healthcare professionals, and supervisors to expedite Worker's Compensation and injury resolution
- Planned and coordinated medical services and explained policies and procedures to injured employees.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Education
Bachelor of Science - Project Management
DeVry University
Decatur, United States01.2025
Associate of Applied Science - Business Administration
Gwinnett College
Lilburn, United States07.2014
Skills
- Problem-Solving
- Analytical Skills
- Microsoft Office
- Interpersonal Skills
- Communication
- Clerical & Data Entry
- TransitMaster
- Leadership
- Project Management
- Critical Thinking
- Attention to Detail
- Contract Negotiation
Certification
- Division Dispatcher Certification, Active
- Medical Office Administration, No Longer Active
Personal Information
Title: PROJECT MANAGER & BUSINESS ADMINISTRATOR
Timeline
Supervisor of Customer Service
Metropolitan Atlanta Rapid Transit Authority
05.2023 - 07.2024
Acting Superintendent of Bus Communications
Metropolitan Atlanta Rapid Transit Authority
07.2019 - 02.2022
Radio Room Dispatcher
Metropolitan Atlanta Rapid Transit Authority
06.2018 - 04.2022
Professional Bus Operator/Divisional Dispatcher
Metropolitan Atlanta Rapid Transit Authority
01.2016 - 06.2018
Business Office Associate
Pars Car Sales
06.2014 - 09.2015
Administrative Assistant I
City of Birmingham
06.2009 - 01.2013
Bachelor of Science - Project Management
DeVry University
Associate of Applied Science - Business Administration
Gwinnett College
- Division Dispatcher Certification, Active
- Medical Office Administration, No Longer Active
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